Try defining your base as DC=example,DC=com
That puts you at the root, and it'll search all sub structure for users. On Tue, Oct 7, 2014 at 3:33 AM, Tim Lank <[email protected]> wrote: > ** > 1. OS (operating system) version (RHEL 5.8 32-bit) > 2. Perl version (output from perl -v) (This is perl, v5.8.8 built for > i386-linux-thread-multi) > 3. ARSystem version you are connecting to (7.6.04) > 4. API version you compiled against (764sp1) > 5. ARSperl version (1.93) > > > Our 'User Base' as defined in the AREA LDAP Configuration form is > CN=Users,DC=example, > DC=com so it wasn't able to search through and find the account in > OU=application, > OU=Users,OU=EXAMPLE,DC=example,DC=com > > What we did as a workaround is created a local account within Remedy for > this user and made its password match that of its AD counterpart. > > Do you know of another way around this? > > > > On Sun, Oct 5, 2014 at 8:19 AM, Tim Lank <[email protected]> wrote: > >> 1. OS (operating system) version (RHEL 5.8 32-bit) >> 2. Perl version (output from perl -v) (This is perl, v5.8.8 built for >> i386-linux-thread-multi) >> 3. ARSystem version you are connecting to (7.6.04) >> 4. API version you compiled against (764sp1) >> 5. ARSperl version (1.93) >> >> >> I can login to Microsoft sharepoint and other applications with the >> appScript01 user listed below, so I know the Active Directory credentials >> are correct. >> >> Is there something within the Remedy Admin interface that would >> allow/disallow a login based on the location within the Active Directory >> structure? >> >> Is it because it is in the following Active Directory OU?: >> >> CN=appScript01,OU=application,OU=Users,OU=EXAMPLE,DC=example,DC=com; >> >> Whereas, the rest of us users that are able to login are in the Users >> container: >> >> CN=Smith\, William,CN=Users,DC=example,DC=com >> >> By policy, we are not allowed to put the appScript01 user directly in the >> Users container. >> >> Is there a way to allow Remedy to accept its credentials also? >> >> Thanks in advance for your help. >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
