Hi,
It uses the 7.6.04 API, which is compatible with AR Server 8.1. There are no
new data types in 8.1 which would require an upgrade. I use the lowest
possible API version to get the most backward and forward compatibility.
Audit and Archive forms with overlays might be tricky with the granular
overlays in 8.1. To be able to merge data into Archive and Audit forms they
need to be temporarily disassociated with their parent form. This is a very
bad workaround altogether, but no other option seems to be available through
the ARAPI. I would like to see some other way to merge/delete records in these
forms when you are doing data migrations.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> The documentation on the RRRchive download shows 7.6.04. Is it definitely
> 8.1 compatible?
> On Tue, Oct 7, 2014 at 3:56 PM, Misi Mladoniczky <[email protected]> wrote:
>
>> Hi,
>>
>> I will only touch the specific question about DDM vs RRR|Chive.
>>
>> DDM was not really designed to copy the amount of data in a complete
>> system.
>>
>> RRR|Chive has better delta migration functionality, and will delete/restore
>> tickets as appropriate.
>>
>> Copying all records of a big system takes days or weeks through the API.
>> But
>> the final Delta transfer using RRR|Chive should not take more than a few
>> hours.
>>
>> Using RRR|Chive you need to understand which data you want to skip.
>>
>> I just had a client going from 7.6 to 8.1 doing this. They were quite big.
>> The
>> downtime was 3 hours for the cut-over.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi Lyndsay,
>> >
>> > A bit over a year ago I architected & implemented the data migration for
>> my
>> > client at the time, which involved an upgrade from 7.1 to 8.1, and a
>> > migration of the data from Oracle to SQL Server. Like you, we only
>> wanted
>> > to migrate a subset of the data and leave a whole bunch of garbage
>> behind.
>> >
>> > This custom solution had a Remedy based control and configuration
>> > application along with a .NET executable. The control & config app was
>> used
>> > pretty simply to describe which forms we were interested in migrating
>> along
>> > with connection and authentication info. The exe then used this info to
>> > affect the data transfer.
>> >
>> > Unlike other Remedy based data migration tools out there, this solution
>> did
>> > NOT transfer the data through the Remedy servers, but instead used the
>> ARS
>> > data dictionary info about each of the required forms to dynamically
>> > construct SQL statements which affected the data transfers through a
>> > database link between the legacy and new DBs (e.g. SELECT INTO and UPDATE
>> > FROM type statements). It was very fast.
>> >
>> > If you don't find another solution and are interested, I'd be happy to
>> > provide more details about how this thing worked.
>> >
>> > -charlie
>> >
>> > On Tue, Oct 7, 2014 at 7:42 AM, Ben Chernys <
>> > [email protected]> wrote:
>> >
>> >> **
>> >>
>> >> There is also Meta-Update <http://www.softwaretoolhouse.com/> and
>> >> specifically the ITSM 7.1 Migration Package
>> >> <http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html> of
>> >> scripts which allows you to change your companies, organization, people,
>> >> support structure, product catalogue – and even Changes of type Release
>> >> into Releases – along the way.
>> >>
>> >>
>> >>
>> >> No it is not free but the costs are small compared to the efforts saved.
>> >>
>> >>
>> >>
>> >> Contact me off list for more details or trials.
>> >>
>> >>
>> >>
>> >> Cheers
>> >>
>> >>
>> >>
>> >> Ben Chernys
>> >> Senior Software Architect
>> >> [image: logoSthInc-sm]
>> >>
>> >> Canada / Deutschland
>> >> Mobile: +49 171 380 2329 GMT + 1 + [ DST ]
>> >> Email:
>> >> *Ben.Chernys_AT_softwaretoolhouse.com
>> >> <Ben.Chernys_AT_softwaretoolhouse.com>*Web:
>> >> www.softwaretoolhouse.com
>> >>
>> >> We are a BMC Technology Alliance Partner
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> Check out Software Tool House's free Diary Editor and our Freebies
>> >> Section for ITSM Forms and Fields spreadsheet.
>> >>
>> >> *Meta-Update**,* our premium ARS Data tool, lets you automate your
>> >> imports, migrations, *in no time at all*, without programming, without
>> >> staging forms, without merge workflow.
>> >>
>> >>
>> >>
>> >> *Meta-Archive* does ITSM Archiving your way: with your forms and your
>> >> multi-tenant rules, treating each root request as the tree of data and
>> >> forms that it is it is.
>> >>
>> >>
>> >>
>> >> Pre ITSM 7.6.04? Clarify? Roll your own? No problem!
>> >>
>> >> You can keep your valuable data!
>> >>
>> >>
>> >> http://www.softwaretoolhouse.com/
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> *From:* Action Request System discussion list(ARSList) [mailto:
>> >> [email protected]] *On Behalf Of *Lyndsay Reese
>> >> *Sent:* October-07-14 15:51
>> >> *To:* [email protected]
>> >> *Subject:* RRR|Chive vs. DDM
>> >>
>> >>
>> >>
>> >> **
>> >>
>> >> Hello arslisters,
>> >>
>> >> I am in need of a good data migration tool to get all of our current
>> >> ARS/ITSM 7.5 production data over to our new ARS/ITSM 8.1.01 fresh
>> install
>> >> server, with moderate customizations (we were not interested in copying
>> our
>> >> full prod db to the new server and then upgrading it, as it has had its
>> own
>> >> issues in the past with prior installs and upgrades and customizations).
>> >> Therefore, the servers are not identical. The new server is built,
>> >> customized, and UAT tested. We do have a development server where we
>> took a
>> >> db copy of prod, upgraded it to 8.1.01 (to match versions with the new
>> >> server) and now we need to migrate the data. I've never used RRR|Chive
>> or
>> >> DDM. Is one better than the other for this type of migration?
>> >>
>> >>
>> >>
>> >> Thanks in advance for any thoughts/opinions/suggestions.
>> >>
>> >>
>> >>
>> >> Lyndsay
>> >>
>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >> No virus found in this message.
>> >> Checked by AVG - www.avg.com
>> >> Version: 2013.0.3485 / Virus Database: 4031/8340 - Release Date:
>> 10/07/14
>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >
>> >
>> _______________________________________________________________________________
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>>
>>
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