Have you checked the kb.bmc.com or communities.bmc.com? I remember seeing a write up on this somewhere. I think it was one of the webinars in the Atrium Webinar Series <https://communities.bmc.com/docs/DOC-22363>.
Jason On Mon, Oct 20, 2014 at 5:02 AM, BradRemedy <[email protected]> wrote: > ** > Hi > > So just wanted to share one of the errors in the CMDB installation log: > > *[ERROR][Mon Oct 20 13:21:36.930] ImportFileNode- 8000 The error handler > can not be found on this server. * > *[WARNING][Mon Oct 20 13:21:36.930] ImportFileNode- 55 The following item > was not imported COM:DCL:CreateCOMCompany_740`!* > *[ERROR][Mon Oct 20 13:21:36.931] LoadComponent- Definition Import failed > for C:\Program Files\BMC > Software\AtriumCore\dsl\com\workflow\en\.\COM%LoadCompany2.def (return code > 2)* > *[ERROR][Mon Oct 20 13:21:48.381] LoadComponent- At least one file in > definitions list returned an error* > *[ERROR][Mon Oct 20 13:21:56.310] LoadComponent- Errors processing > component com, worst overall return code = 2]}* > > > I went and tried to import that Def file using the Developer tool and got > the same error which is "The following item was not imported: > COM:DCL:CreateCOMCompany_740`!' > > I will continue to investigate :-) > > Cheers > Brad > > On Mon, Oct 20, 2014 at 1:26 PM, Patil, Vivek <[email protected]> wrote: > >> ** >> >> Hi Brad, >> >> Please check what is failed in 8.1 SP1 because of which you see this >> error during upgrade. >> >> >> >> Please take DB backup . >> >> >> >> One will have to fix the failure. >> >> >> >> Thanks, >> Vivek >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Tanner, Doug >> *Sent:* Monday, October 20, 2014 4:32 PM >> *To:* [email protected] >> *Subject:* Re: BMC Atrium Core 8.1.02 Installer >> >> >> >> ** >> >> Yes, Check your SHARE:Application Properties entries and look for a >> failed install. Doug >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *BradRemedy >> *Sent:* Monday, October 20, 2014 6:49 AM >> *To:* [email protected] >> *Subject:* BMC Atrium Core 8.1.02 Installer >> >> >> >> ** >> >> Hi >> >> >> >> I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the >> following error: >> >> >> >> ยท [image: Image removed by sender.] You cannot install or >> upgrade BMC Atrium CMDB because the installer has detected that a previous >> installation failed or is currently running. >> Contact BMC Support to resolve the issue. >> Do not force the installation or upgrade or delete files manually. Doing >> so will make the problem worse. >> >> >> >> Has anyone experienced this before and if so any advice? >> >> >> >> Thanks in Advance >> >> >> >> Brad >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> This email is subject to certain disclaimers, which may be reviewed via >> the following link. http://compass-usa.com/Pages/Disclaimer.aspx. >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
