Hi Jason
Yeah I have been looking everywhere to find a possible answer to this
problem. Currently I have logged this with BMC Support as my version 8
upgrade project is now waiting for this to be resolved.
I have tried numerous ways to try and sort this out, from restoring the DB
and re-running the ARS core 8.1.02 Upgrade (which went through with no
errors) to then re-running the Atrium 8.1.02 upgrade.
The error message we are getting when running Atrium Installer SP2 with a
installation type of "Upgrade" is:
THROWABLE EVENT {Description=[Failed to execute Rule Engine
2],Detail=[[ERROR][Wed Oct 22 11:33:01.383] ImportFileNode- ARImport() for
"COM%LoadCompany2.def" returned non-zero return code 2
[ERROR][Wed Oct 22 11:33:01.383] ImportFileNode- 8000 The error handler can
not be found on this server.
[WARNING][Wed Oct 22 11:33:01.383] ImportFileNode- 55 The following item
was not imported COM:DCL:CreateCOMCompany_740`!
[ERROR][Wed Oct 22 11:33:01.383] LoadComponent- Definition Import failed
for C:\Program Files\BMC
Software\AtriumCore\dsl\com\workflow\en\.\COM%LoadCompany2.def (return code
2)
[ERROR][Wed Oct 22 11:33:13.215] LoadComponent- At least one file in
definitions list returned an error
[ERROR][Wed Oct 22 11:33:21.471] LoadComponent- Errors processing component
com, worst overall return code = 2]}
I have tried to import that DEF file manually through the developer tool
and I get the same error. So next step was to try and import the DEF file
that contained the Error Handler which imported with no problems. Tried to
import the DEF file again (COM:LoadCompan2.def) and still get the same
error.
On Tue, Oct 21, 2014 at 8:21 PM, Jason Miller <[email protected]>
wrote:
> **
> Have you checked the kb.bmc.com or communities.bmc.com? I remember
> seeing a write up on this somewhere. I think it was one of the webinars in
> the Atrium Webinar Series <https://communities.bmc.com/docs/DOC-22363>.
>
> Jason
>
> On Mon, Oct 20, 2014 at 5:02 AM, BradRemedy <[email protected]> wrote:
>
>> **
>> Hi
>>
>> So just wanted to share one of the errors in the CMDB installation log:
>>
>> *[ERROR][Mon Oct 20 13:21:36.930] ImportFileNode- 8000 The error handler
>> can not be found on this server. *
>> *[WARNING][Mon Oct 20 13:21:36.930] ImportFileNode- 55 The following item
>> was not imported COM:DCL:CreateCOMCompany_740`!*
>> *[ERROR][Mon Oct 20 13:21:36.931] LoadComponent- Definition Import failed
>> for C:\Program Files\BMC
>> Software\AtriumCore\dsl\com\workflow\en\.\COM%LoadCompany2.def (return code
>> 2)*
>> *[ERROR][Mon Oct 20 13:21:48.381] LoadComponent- At least one file in
>> definitions list returned an error*
>> *[ERROR][Mon Oct 20 13:21:56.310] LoadComponent- Errors processing
>> component com, worst overall return code = 2]}*
>>
>>
>> I went and tried to import that Def file using the Developer tool and got
>> the same error which is "The following item was not imported:
>> COM:DCL:CreateCOMCompany_740`!'
>>
>> I will continue to investigate :-)
>>
>> Cheers
>> Brad
>>
>> On Mon, Oct 20, 2014 at 1:26 PM, Patil, Vivek <[email protected]>
>> wrote:
>>
>>> **
>>>
>>> Hi Brad,
>>>
>>> Please check what is failed in 8.1 SP1 because of which you see this
>>> error during upgrade.
>>>
>>>
>>>
>>> Please take DB backup .
>>>
>>>
>>>
>>> One will have to fix the failure.
>>>
>>>
>>>
>>> Thanks,
>>> Vivek
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [email protected]] *On Behalf Of *Tanner, Doug
>>> *Sent:* Monday, October 20, 2014 4:32 PM
>>> *To:* [email protected]
>>> *Subject:* Re: BMC Atrium Core 8.1.02 Installer
>>>
>>>
>>>
>>> **
>>>
>>> Yes, Check your SHARE:Application Properties entries and look for a
>>> failed install. Doug
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [email protected]] *On Behalf Of *BradRemedy
>>> *Sent:* Monday, October 20, 2014 6:49 AM
>>> *To:* [email protected]
>>> *Subject:* BMC Atrium Core 8.1.02 Installer
>>>
>>>
>>>
>>> **
>>>
>>> Hi
>>>
>>>
>>>
>>> I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the
>>> following error:
>>>
>>>
>>>
>>> ยท [image: Image removed by sender.] You cannot install or
>>> upgrade BMC Atrium CMDB because the installer has detected that a previous
>>> installation failed or is currently running.
>>> Contact BMC Support to resolve the issue.
>>> Do not force the installation or upgrade or delete files manually. Doing
>>> so will make the problem worse.
>>>
>>>
>>>
>>> Has anyone experienced this before and if so any advice?
>>>
>>>
>>>
>>> Thanks in Advance
>>>
>>>
>>>
>>> Brad
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> This email is subject to certain disclaimers, which may be reviewed via
>>> the following link. http://compass-usa.com/Pages/Disclaimer.aspx.
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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