I'm with Ken.  First thing I do is set up Service Accounts that aren't
subject to people leaving, or passwords that expire, etc.  Use them for
system functions.  I keep Demo (with a pw) as kind of a back door in for
the Administrators.

Rick Cook

On Tue, Nov 4, 2014 at 6:17 AM, Ken Pritchard <[email protected]> wrote:

> **
>
> Not everyone gets overly concerned about ‘security’ when it comes to the
> Demo password in a Remedy environment.  I personally don’t think it should
> be a personal login – so even if you don’t want it to be Demo (which I’ve
> always found a bit hokey anyway) I would make it a system acct / login.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *LJ LongWing
> *Sent:* Tuesday, November 4, 2014 9:15 AM
> *To:* [email protected]
> *Subject:* Re: Demo Login Name has been Changed
>
>
>
> **
>
> Sandra,
>
> Personally, I think it's a security risk to leave a 'Demo' account in
> place, even if you set the password.  So, no....I don't personally think
> you should put it back.
>
>
>
> On Tue, Nov 4, 2014 at 7:08 AM, Hennigan, Sandra, CTR, DSS <
> [email protected]> wrote:
>
> **
>
> All,
>
>
>
> I have inherited an 8.1.01 new install, just about ready for UAT.
>
>
>
> The previous administrator renamed the "Demo user for startup" with her
> personal login name. This was recently discovered during troubleshooting
> when some of the integrations stopped working. Specifically, “Demo” was the
> user entry in a couple of the Configuration files. To resolve the issues
> with integrations, a new user was created and the services pointed to the
> new user. I am concerned that there may still be configuration files
> identifying Demo as the qualified user.
>
>
>
> Question: Do we leave well enough alone and keep the "Demo user for
> startup" with her personal login name or use DMT and change the "Demo user
> for startup" name. Any other ideas? Any concerns or follow up steps?
>
>
>
> As always, assistance from the list is priceless!  Thanks.
>
>
>
> Sandra
>
>
>
>
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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