My client insisted on it also. What we came up with is that I created a console (sort of like a data management tool) where certain individuals (ie the change managers) could perform the updates indirectly. The console allows for certain changes that the customer said were allowed - it pushes / creates the information for them. I had to do a fair amount of log reading to figure out how to duplicate / allow the updates. I also have an audit logging so that statistics can be gathered on how many changes folks were making. It's up to the POC from the customer to review the changes (they have a report that goes to them) and make sure folks aren't abusing it.
Rather than fight the battle of arguing what is meant by 'best practice' I opted to just build this type of interface. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danaceau, Chris Sent: Friday, November 7, 2014 9:15 AM To: [email protected] Subject: Override Change Lock down durring approval phase 8.1 ** Has anyone done a customization to override this? It's causing a bit of a storm for us as we go through our upgrade and our release teams are insisting they have to be able to add tasks and change other information even during implementation approval. Discussion about best practice are falling on , if not deaf, then unresponsive ears. I'm about to go in and see what's involved from a workflow perspective. -- Thank You, Chris Danaceau FINRA Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
