dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee
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