I had built an integration to ETAdirect (a TOA Technology product) using BizTalk as a data orchestrator to leverage its capability to optimize the allocation of field service engineers over a geographical area and used this on an already existing home grown application to manage field services. Did this last year.
This year I worked mostly on ITSM and automated creation and update of Foundation Data from a pre-determined source. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, November 19, 2014 4:14 AM To: [email protected] Subject: Re: What was the most recent ARS app you built? ** We recently built our own Change and Request Management apps to replace ITSM CM/RM. Maybe we are oddballs that don't like the follow the pack or early adopters, blazing the trail of a new movement? Jason On Wed, Nov 19, 2014 at 12:52 AM, Zee Remshab <[email protected]> wrote: dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
