Hello List, This is our scenario, we have had remedy since 1.x... but since since conversion at 6.3x mark we have steadily upgraded - as we are a custom shop no modules. That being said, since the day light saving time change, filters and escalation have been acting weird; from all investigation it is not a result of timing issue; but possible a coincidence with Time change. This is what we are experiencing,
A change request in the custom change system, on creation of the ticket will notify a group if this filter is met. on Execution Submit & Modify qualification = Status != Closed and Field set to pending approval Then Setfield to Time1 = $PROCESS$ Application-Bus-Time-Add "$TIMESTAMP$" "1" "2" "holiday" "Change" Setfield Notify=No Runprocess to call telalert to email. Then an escalation On 4 min interval Qualification: Time1 != $NULL$ and Notify=No and TimeStamp> Time1 Then Setfield to Time1 = NULL Setfield Notify= yes Runprocess to call telalert to text/page. Since yesterday, 3pm this workflow started looping. So as the filter fires, the escalation fires, looping on Execution action modify. This sent 300 emails and 300 pages to group. Its wierd as the filter execution on submit and modify has been working for atleast 7 years i have been managing this tool. I'm not sure which version of remedy 6.3x to 7.5x that built that workflow. I have rebuilt in 7.5p4 version; however that didnot resolve. Can anyone assist with an explanation? We are behind in upgrading. ARS 7.5.00 Patch 004 201002051027 Oracle 11.2.0.3.0 - 64bit Production UNIX AIX 6.1 Cluster JVM & Cluster Http & Bigip MT Version 7.5.00 Patch 004 201002051027 WebSphere IBM WebSphere Application Server/6.1 Java Version 1.5.0 -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Filters-actions-are-firing-wierd-or-correctly-tp119984.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
