But that would be brought back in as text in the arsystem email messages form, not the attachment in question....right?
On Thu, Dec 18, 2014 at 2:09 PM, Jason Miller <[email protected]> wrote: > > ** > A quick and dirty process, you could have the outgoing emails BCC an email > address that is associated with an incoming mailbox (maybe another Email > Engine is better?.?.). The incoming mails are saved as attachments. Then > you just need some workflow to pick out the attachment and put it in the > ticket. Of course you'll need to be very careful to not create a loop > between the outgoing and incoming mailboxes. > > Jason > > On Thu, Dec 18, 2014 at 6:08 AM, LJ LongWing <[email protected]> > wrote: >> >> ** >> Clemence, >> MSG format is something that Microsoft creates...so, in order to turn >> text into a msg format, you will either need to push it through a Microsoft >> product (Outlook), or use some other software to create the file...I did a >> quick search on 'perl create msg file' and this was the first return >> http://www.perlmonks.org/?node_id=946708 >> Once you have the msg file, you can use Remedy to attach it wherever you >> want. >> >> On Thu, Dec 18, 2014 at 2:01 AM, clemence <[email protected]> wrote: >>> >>> ** >>> I've received a request from Business user whether for a particular >>> outgoing email (we are using SMTP gateway for outgoing email), remedy is >>> able to save a copy of the mail in msg format (incude sender email, >>> recipient email, email content, attachment etc) and then attached this msg >>> file to the respective ticket. >>> >>> any one got any idea how this can be done ? >>> >>> thanks >>> Clemence >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
