Hi Lisa, If you are doing upgrade to 8.1 Sp2 then check whether you can copy installer to -Djava.io.tmpdir . Starting from 8.1 SP2 BMC Remedy Installers use default temp denoted by =-Djava.io.tmpdir.
export _JAVA_OPTIONS=-Djava.io.tmpdir=<large size path > # Can you share below information : 1] Install Logs : for what path is installer throwing an error ? check for severe keyword in TEMP\*Install.log file 2] Share the Zip All install logs collected using Maintenance Tool 3] Try to use Java Debugger and check the code in setup.jar of installer. Which installer is throwing this ? AR or ITSM ? Thanks, Vivek@bmc From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of hristo ninov Sent: Thursday, December 25, 2014 1:14 PM To: [email protected] Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space ** Hello, I have had similar issues with BMC installations. In every such case the root cause was not permissions but Windows compatibility. Run the installer in compatibility mode. Regards, Hristo -------- Оригинално писмо -------- От: Robert Heverley Относно: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space До: [email protected]<mailto:[email protected]> Изпратено на: Сряда, 2014, Декември 24 20:36:57 EET Hey Lisa, I had a similar issue a few years ago and I cleared the issue by giving ARAdmin local administrator rights. I don't know if this is still the case, but it may be worth a try. Thank you. Robert Heverley -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, December 24, 2014 5:54 AM To: [email protected]<../servlet/sendmess?ac=sab&[email protected]> Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I want to thank everyone for their help. I've tried all of your suggestions and nothing it working (I did not try the quota thing though from the MSDN link - that's the only thing I did not try). What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get the same problem, if so, then it's definitely something on the server that's not allowing me to read or install (even though I have admin rights on the server and the folders). Stay tuned! Thanks! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, December 23, 2014 3:22 PM To: [email protected]<../servlet/sendmess?ac=sab&[email protected]> Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Personally I would do the install like this ... Shift Right-Click on the Disk1 folder you extracted to the D drive and choose "Open command Window here" In the command prompt do: SET TEMP=D:\TEMP SET TMP=D:\TEMP setup.cmd This will set the environment to the temp folder you want the install to use and will also run the install as admin. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 1:06 PM To: [email protected]<../servlet/sendmess?ac=sab&[email protected]> Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Hi Anish! I did not run the installer from the zip file. I open up the zip file and take the disk1 folder and move it under the D: drive and then double click on the setup file. Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2. Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anish Karkare 2 Sent: Tuesday, December 23, 2014 1:53 PM To: [email protected]<../servlet/sendmess?ac=sab&[email protected]> Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Just to confirm, did you extract the install files before running the installer? I have seen this when you open the downloaded zipped file directly by double clicking and running the installer? Try this, Right click downloaded zip file and extract using winzip or any other third party utility to a folder on your d drive. This will extract all files to the directory specified. Run the installer from there --- Original Message --- From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <[email protected]<../servlet/sendmess?ac=sab&[email protected]>> Sent: December 23, 2014 11:28 AM To: [email protected]<../servlet/sendmess?ac=sab&[email protected]> Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 [email protected]<../servlet/sendmess?ac=sab&[email protected]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
