LJ The two active links that are giving me the headache are AL’s that call a guide (HPD:INC:AddWorkInformMoreMode_CallGuide & HPD:INC:AddWorkInformMoreMode_CallGuide). I have never put a call guide in a guide. Are is there anything I should be concerned about or special considerations like a potential guide loop or something?
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, January 06, 2015 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Note required on modify ** Modify the existing AL's and put then in a guide, put your AL in the middle where you need it, then add an AL that calls the guide. On Jan 6, 2015 11:36 AM, "Brittain, Mark" <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** HI All & Happy New Year, I have a requirement that a Work Info Note must be added anytime an Incident or Change is updated. In the Change it was real simple, all I had to do is add an active link, EO-0, that does a change field, required on z1D_Note and a Run Process to validate required null field. The Incident is much more of a challenge because the active links OTB that create a Work Info Notes fire on EO-0. So what happens is the Work Info Note gets created, z1D_Note is cleared and then my active link pops the error message about Notes being required. Is there a way for my active link to fire before the OTB active link? I had come up with a method of using an active link guide to loop through the notes table and if a recent note (newer than 2 minutes) was not found then it would error. Beginning to think this is over engineering something that should be simple. Any suggestions would be greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315.634.9337<tel:315.634.9337> Mobile: 315.882.5360<tel:315.882.5360> [cid:image001.gif@01D029BB.BCD8C390] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
