If they are already in a guide, simply add your link to the guide. On Jan 6, 2015 12:19 PM, "Brittain, Mark" <mbritt...@navisite.com> wrote:
> ** > > LJ > > > > The two active links that are giving me the headache are AL’s that call a > guide (HPD:INC:AddWorkInformMoreMode_CallGuide & > HPD:INC:AddWorkInformMoreMode_CallGuide). I have never put a call guide in > a guide. Are is there anything I should be concerned about or special > considerations like a potential guide loop or something? > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Tuesday, January 06, 2015 2:03 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Note required on modify > > > > ** > > Modify the existing AL's and put then in a guide, put your AL in the > middle where you need it, then add an AL that calls the guide. > > On Jan 6, 2015 11:36 AM, "Brittain, Mark" <mbritt...@navisite.com> wrote: > > ** > > HI All & Happy New Year, > > > > I have a requirement that a Work Info Note must be added anytime an > Incident or Change is updated. In the Change it was real simple, all I had > to do is add an active link, EO-0, that does a change field, required on > z1D_Note and a Run Process to validate required null field. > > > > The Incident is much more of a challenge because the active links OTB that > create a Work Info Notes fire on EO-0. So what happens is the Work Info > Note gets created, z1D_Note is cleared and then my active link pops the > error message about Notes being required. Is there a way for my active link > to fire before the OTB active link? > > > > I had come up with a method of using an active link guide to loop through > the notes table and if a recent note (newer than 2 minutes) was not found > then it would error. Beginning to think this is over engineering something > that should be simple. Any suggestions would be greatly appreciated. > > > > ARS 7.6.04 SP5 > > ITSM 7.6.04 SP2 > > > > Thanks > > Mark > > > > *Mark Brittain* > > Sr. OSD Systems Engineer > > ITILv3 Foundation, Continual Service Improvement > > *NaviSite, Inc. – A Time Warner Cable Company* > > mbritt...@navisite.com > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [image: navsig] > > > > > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
