I don't want to be "that guy" who complains all the time, but on 7.6.4 is completely hosed my system and there were a lot of headaches in fixing Tasks so that ITSM would be usable again. The only reason I installed it was because a BMC technical sales guy told me that it might allow me to get around an issue (which I still have on 8.1) where I can't change the Class field on a Change Request and have it apply the new process flow.
With 8.1, it didn't cause as many problems, but I seem to recall it not playing well with the upgrade and we had to reinstall it after applying a patch, but we don't really use it so it was unnecessary extra work. I've taken BMC's Process Designer course, but I can't come up with a use case where I need it. I'm also not sure if it will be compatible with My IT or Smart IT (I don't think it is today based on what I've read) so it isn't at a place where I can use it to replace form overlays and Active Links for ITSM, using it is basically optional in ITSM so you can't for example create custom fields in it and force those to be completed to close out an Incident, and it feels too much like an external bolt-on for SRM. Interestingly, we have a similar tool for SharePoint and it seems to have its share of problems. From what I've seen of certain unnamed ITSM platforms that have similar GUI tools, you can do very little with them and you end up writing most of your custom code in JavaScript. I don't think BMC is any better or worse than these other platforms in terms of trying to make simple flowcharts create complex code behind the scenes. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raj Sent: Friday, January 16, 2015 8:25 AM To: [email protected] Subject: Re: BMC Support / On Site Visits ** On a different note, is there anyone who actually had a good experience with Remedy Process Designer? -Raj -rAJ ________________________________ View this message in context: RE: BMC Support / On Site Visits<http://ars-action-request-system.1.n7.nabble.com/BMC-Support-On-Site-Visits-tp120348p120349.html> Sent from the ARS (Action Request System) mailing list archive<http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
