Is there anyone here who's had an RFE actually implemented? I can't think of one of mine that has. I don't know how BMC prioritizes their development time, but since there are documented bugs that span multiple versions without getting fixed, I have to think that only the most obvious/important RFEs make the cut.
Rick Cook On Wed, Jan 28, 2015 at 8:35 AM, Terje Moglestue <[email protected]> wrote: > ** > > Looking back I have spent hours submitting RFE’s on behalf of different > clients. At that point, we all believed in the RFE system (in some degree). > It was not perfect, but it worked. High-profile clients believed in the > process some was even proud when an RFE was submitted. We had meetings > with account managers, project managers and stake holders regarding RFEs. > It was an important part in the project management and helped us to move > the project forward. Submit something on a community board is different! > > > > A reintroduction of an improved RFEs system would be welcomed by many. BMC > could combine the two system – where the RFE when approved was published in > the community board for general feedback or voting. Based on the feedback, > things could be assigned for final approval and prioritizing. The process > will require some manpower – most important it generates happy customers > and a better product. > > > > ~ > > Terje > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, January 28, 2015 2:59 PM > *To:* [email protected] > *Subject:* Re: BMC Enhancement Requests (was a different topic/thread) > > > > ** > > Ray, > > I wish I could disagree with most of what you say, but I can't....the RFE > process has been broken for many years, and is not 'fixed' by this single > change, even this change has been full of frustration, but instead of the > frustration being felt individually by the RFE person, it's being felt > publicly, and being discussed/ridiculed publicly, which I hope provides > visibility to the struggle in a way that was never visible before, and I > can hope that the visibility that it brings can help bring change...yet, > these are just hopes...I certainly don't work for BMC, nor have anymore > access to the internals than any other member of this community...but I do > still have hope that the company has the desire to become better, and we as > customers can show them where they need the improvement most :) > > > > On Wed, Jan 28, 2015 at 7:48 AM, Ray Gellenbeck < > [email protected]> wrote: > > That feeds my point. The RFE aspect is still broken and rather than the > old system which showed them accountable (and they had to actually eat > their own dog food by tracking it via tickets) but nothing ever happened, > they move it to a system where they appear to be less accountable and less > responsible because there is no ticket in their queue, it's just a > community post and votes. My original post was that the mindset now is to > push back and say "make a community post" when BMC folks could and should > be proactive about it in thw first place rather than putting the onus on > customers. > > Calling this move less broken, while true, doesn't legitimize the mindset > that improvements should be core to BMC operationaly, not a mindset that > says "hey, if you want it, write up a case for it and it still might fall > into a black hole on our aide, but won't you feel all warm and fuzzy when > your peers agree with you?" > > If I didn't care so much, I wouldn't bring it up. I just hate to see a > great system like ARS keep dying death of a thousand paper cuts in the face > of competitors. > > (/endsoapbox, I promise) > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
