HiMohammad: Application preferences for user are fine, just checked them.
Tauf: User is a member of support group and is available.
Chris: checked the permissions on the user form they match the people form.
Thanks
Shafqat Ayaz
From: Mohammad Nayeem Shaik <[email protected]>
To: [email protected]
Sent: Thursday, February 12, 2015 10:59 PM
Subject: Re: Problem with ITSM Consoles
**Hi,
Please check application preferences of the user for each module.
Sent from my Windows Phone
From:Tauf Chowdhury
Sent:13-02-2015 03:46
To:[email protected]
Subject:Re: Problem with ITSM Consoles
**Make sure the user has a default support group set and availability is set to
Yes. Check this in the support group tab in the people form.
Sent from my iPhone
On Feb 12, 2015, at 4:56 PM, Danaceau, Chris <[email protected]> wrote:
** #yiv8924662736 #yiv8924662736 --p.yiv8924662736x_MsoNormal, #yiv8924662736
li.yiv8924662736x_MsoNormal, #yiv8924662736 div.yiv8924662736x_MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv8924662736
span.yiv8924662736x_MsoHyperlink
{color:blue;text-decoration:underline;}#yiv8924662736
span.yiv8924662736x_MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}#yiv8924662736
span.yiv8924662736x_EmailStyle17 {color:#1F497D;}#yiv8924662736
.yiv8924662736x_MsoChpDefault {font-size:10.0pt;}#yiv8924662736
div.yiv8924662736x_WordSection1 {}#yiv8924662736 Double check that the company
permissions were properly applied to the user record. I just ran into that
with a couple users. The access company was set on the People record but it
did not translate to the User form. --Thank You, Chris
DanaceauFINRA240-386-6728 (desk)301-367-8949 (cell)Remedy FAQ From: Action
Request System discussion list(ARSList) [mailto:[email protected]]On Behalf
Of Shafqat Ayaz
Sent: Thursday, February 12, 2015 8:36 AM
To: [email protected]
Subject: Problem with ITSM Consoles ** Hi AllI am having a weird problem. Well
weird at least for me!On the ITSM application when I open a console it opens
but stays blank. The user has all the permissions I could possibly give.I can
submit for example an Incident or Change or modify assets, just the Consoles
stay blank. I have a suspicion it might be related to a plug-in but don't know
which one.Any help will be gratefully accepted.This is a test system and does
not have a full server license. SQL serverARS 8.1ITSM 8.1
Shafqat Ayaz
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