On the CTM:People record - is Unrestricted Access checked? Should it be, as in should the user have unrestricted access? If yes, uncheck & save the record then check "Unrestricted Access" and save the record.
Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Friday, February 13, 2015 8:00 AM To: [email protected] Subject: Re: Problem with ITSM Consoles ** Hi Mohammad: Application preferences for user are fine, just checked them. Tauf: User is a member of support group and is available. Chris: checked the permissions on the user form they match the people form. Thanks Shafqat Ayaz ________________________________ From: Mohammad Nayeem Shaik <[email protected]> To: [email protected] Sent: Thursday, February 12, 2015 10:59 PM Subject: Re: Problem with ITSM Consoles ** Hi, Please check application preferences of the user for each module. Sent from my Windows Phone ________________________________ From: Tauf Chowdhury <mailto:[email protected]> Sent: 13-02-2015 03:46 To: [email protected] Subject: Re: Problem with ITSM Consoles ** Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form. Sent from my iPhone On Feb 12, 2015, at 4:56 PM, Danaceau, Chris <[email protected]> wrote: ** Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: [email protected] Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
