Harsh, As others have pointed out...the single user used in Web Services is standard protocol in most instances....and even if it were a problem related to the same user connected from multiple machines, you would not be getting 'Authentication' error...you would be getting an error about the user connected from more than one machine. So, I can only think that the Authentication error is something else entirely.
Does this user authenticate local to the Remedy system, or is it using external authentication? On Thu, Feb 12, 2015 at 8:56 PM, Harsh <[email protected]> wrote: > ** > > Hi Guys, > > I just boarded to a new client where they are using integrated environment > of SharePoint with Remedy ITSM 7.6.04, they have designed the request entry > console of ITSM with all its functionality in sharepoint and integrated it > with ITSM through webservices. > > Their system is working as expected but sometime it happens the generic > user through which they connects start giving authentication error messages. > > After digging more i have seen they are only using one 'user' which > connects them to remedy. As per my understanding a user with fixed license > can only connect concurrently to specific amount of machine i am not sure > about the number. if there are people creating ticket concurrently through > SharePoint console in that case their ticket creation will fail and they > will get authentication errors. > > I think as they are using only a single remedy user to authenticate with > web service causing this issue and the most disastrous think i have also > noticed is, they are also using the same remedy account for one more > integration. > > Please provide your insight over the same. > -- > *Thanks & regards* > *“Harsh Chaudhary”* > *"Impatience never commanded success**"* > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
