Hi LJ, The user authenticate local to the remedy system. I guess there is one more scenario where it fails almost 60% when any user try to reopen any resolve ticket.
In midtier logs i only get authentication failed errors and after doing the password reset and aligning the same password again usually resolve this issue. Regards, Harsh On Fri, Feb 13, 2015 at 8:28 PM, LJ LongWing <[email protected]> wrote: > ** > Harsh, > As others have pointed out...the single user used in Web Services is > standard protocol in most instances....and even if it were a problem > related to the same user connected from multiple machines, you would not be > getting 'Authentication' error...you would be getting an error about the > user connected from more than one machine. So, I can only think that the > Authentication error is something else entirely. > > Does this user authenticate local to the Remedy system, or is it using > external authentication? > > On Thu, Feb 12, 2015 at 8:56 PM, Harsh <[email protected]> wrote: > >> ** >> >> Hi Guys, >> >> I just boarded to a new client where they are using integrated >> environment of SharePoint with Remedy ITSM 7.6.04, they have designed the >> request entry console of ITSM with all its functionality in sharepoint and >> integrated it with ITSM through webservices. >> >> Their system is working as expected but sometime it happens the generic >> user through which they connects start giving authentication error messages. >> >> After digging more i have seen they are only using one 'user' which >> connects them to remedy. As per my understanding a user with fixed license >> can only connect concurrently to specific amount of machine i am not sure >> about the number. if there are people creating ticket concurrently through >> SharePoint console in that case their ticket creation will fail and they >> will get authentication errors. >> >> I think as they are using only a single remedy user to authenticate with >> web service causing this issue and the most disastrous think i have also >> noticed is, they are also using the same remedy account for one more >> integration. >> >> Please provide your insight over the same. >> -- >> *Thanks & regards* >> *“Harsh Chaudhary”* >> *"Impatience never commanded success**"* >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *Thanks & regards* *“Harsh Chaudhary”* *"Impatience never commanded success**"* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
