ARS 8.1.01 ITSM 8.1.01 SRM Surveys have been successfully turned on.
My question is regarding SRM Surveys & Multi-Tenancy. The issue I have is the inability to use separate Survey Questions by Company in our Multi-Tenancy environment. I know that singularly, a Survey can be attached to a SRD but only our customer users submit a request from the Request Entry Console using SRDs. All other Incidents are submitted by analyst using the Incident form. The Service Desk Incident, which allows every Incident to create a Service Request, allows for only a single -Global- Survey to be selected. Does anyone know if it is possible to setup a Service Desk Incident by Company so that Survey control belongs to each Company? Your assistance is greatly appreciated. Thank you, Sandra Sandra Hennigan DSS ITSS BMC ITSM Developer Office: 571-305-6579 CACI Email: shenni...@caci.com NIPR Email: sandra.hennigan....@dss.mil DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
