Hi, This is OOTB as it uses a hard coded SRD for each fulfillment application.
You have to customize in such a way, it can pick up the different internal SRD based on the tenant under which incident is created and then in turn SRD can have tenant specific surveys n questions. Others might have different apporach than mine. Would like to hear from them You can raise this as an idea also in communities as many customers like you are requesting this. Regards, Jayesh -----Original Message----- From: "Hennigan, Sandra, CTR, DSS" <sandra.hennigan....@dss.mil> Sent: 10-03-2015 08:32 PM To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG> Subject: SRM Surveys & Multi-Tenancy ARS 8.1.01 ITSM 8.1.01 SRM Surveys have been successfully turned on. My question is regarding SRM Surveys & Multi-Tenancy. The issue I have is the inability to use separate Survey Questions by Company in our Multi-Tenancy environment. I know that singularly, a Survey can be attached to a SRD but only our customer users submit a request from the Request Entry Console using SRDs. All other Incidents are submitted by analyst using the Incident form. The Service Desk Incident, which allows every Incident to create a Service Request, allows for only a single -Global- Survey to be selected. Does anyone know if it is possible to setup a Service Desk Incident by Company so that Survey control belongs to each Company? Your assistance is greatly appreciated. Thank you, Sandra Sandra Hennigan DSS ITSS BMC ITSM Developer Office: 571-305-6579 CACI Email: shenni...@caci.com NIPR Email: sandra.hennigan....@dss.mil DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
