Hello all,
We are setting up a new production environment. ARSystem, ITSM and Attrium
Core are all installed. When we try to install the patch for Attrium Core,
we get an error.
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_AR_INSTALLATION_NOT_FOUND]}
I would think that NOT finding an invalid install would be a good thing,
but apparently not in this case. So... the atrium patch installer cannot
find our AR install even though it had no problems finding the arcache.exe
within the AR install directory a few lines above this error.
Support has sent us new ARSystemInstalledConfiguration.xml and
AtriumCoreInstalledConfiguration.xml files that have not helped. I have
verified that the BMC_AR_SYSTEM_HOME path is set correctly.
We are on Windows 2008 SP2 server
Oracle 11gR2 db.
Thanks,
James
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