Please check whether value of BMC_AR_SYSTEM_HOME is unique at below locations: 1] C:\windows\ProductRegistry.xml 2] AtriumCoreInstalledConfiguration.xml 3] environment variable BMC_AR_SYSTEM_HOME
Questions: 1] is this 8.1.02 Patch or 8.1 Service Pack 2 [ 8.1.02 ] ; both are different ..can you share screenshot of welcome screen. 2] In %TEMP%\ atriumcore_install_log.txt you should be able to find where installer is trying to search. Tips : 1] check the class in atriumcore_install_log.txt which is throwing this error. 2] Once known, you can use JAVA debugger and check that code of that class …it will help you to find what’s wrong. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jham36 Sent: Wednesday, March 25, 2015 1:50 AM To: [email protected] Subject: Error installing Atrium Core Patch 8.1.0.2 ** Hello all, We are setting up a new production environment. ARSystem, ITSM and Attrium Core are all installed. When we try to install the patch for Attrium Core, we get an error. LOG EVENT {Description=[SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[INVALID_AR_INSTALLATION_NOT_FOUND]} I would think that NOT finding an invalid install would be a good thing, but apparently not in this case. So... the atrium patch installer cannot find our AR install even though it had no problems finding the arcache.exe within the AR install directory a few lines above this error. Support has sent us new ARSystemInstalledConfiguration.xml and AtriumCoreInstalledConfiguration.xml files that have not helped. I have verified that the BMC_AR_SYSTEM_HOME path is set correctly. We are on Windows 2008 SP2 server Oracle 11gR2 db. Thanks, James _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
