Pamela - the answer can be a bit tricky and problematic. The Change application has several rules around Actual Start and End Dates and Scheduled Start and End Dates. You may need to provide multiple different values depending on when the Change was originally 'submitted' since Start dates cannot exist before that date or before the date in the Earliest Start Date field. So in addition to providing 'adequate' Start/End Dates you also need to make sure that specific other hidden fields are set correctly. I had to do this a lot in a previous job and I found the easiest way for me to do so was to export some GOOD records that were already set to Closed and analyze the other fields that needed to be set a specific way. Then determine one or multiple dates that will work given the finicky nature of Change date rules and update your csv accordingly.
Hope this helps Candace On Tue, Mar 31, 2015 at 9:27 AM, Pamela Morales <[email protected]> wrote: > ** Hi everybody, I need create tickets for changes on status "closed". We > need use the Data Import. I'm doing that but I'm getting this error on > arerror log Mar 30 16:38:24 2015 390603 : : You must provide the Actual > Start Date and Actual End Date when completing or closing a change. (ARERR > 1440220) I sent those fields on the .csv file but I don't know why is it?? > How can I solve this?? Regards Pamela _ARSlist: "Where the Answers Are" and > have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
