Rob - I won't swear to this, but if you look at the menus on the Change Template you see they pull from a form CTM:SupportGroupFuncRoleLookup - this likely means that you should have your support groups already in place in support group forms and look for something like a hook to the Support Group ID (or GUID for it) on the import forms instead. I have not worked much with the Data load spreadsheets though so take this with a grain of salt and hope you get better answers if mine is wrong.
Candace On Wed, Apr 1, 2015 at 6:55 AM, Rob Dudley <[email protected]> wrote: > ** > > Hello listers, > > I'm currently working towards importing Change Templates via the UDM and > while populating the Change load spreadsheet, I noticed that there is no > way to populate the following fields: > > Change Manager Support Company > Change Manager Support Organization > Change Manager Support Group > Summary > > So I attempted to extend the load spreadsheet, Spoon and modified the > filters and load form per the 8.1 wiki, and while the initial import was > successful, it did not promote the Change Manager information into the > template. The Summary field did, however, get promoted (maybe because the > summary field was already on the load form? > > Any ideas? > > ITSM 8.1 no so > > Rob > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
