Thanks LJ! We are completely custom and do not have ITSM. What we have done now is cleaned up armonitor.conf and removed lines for DSO, Assignment Engine and Data Integration Server since we do not use them.
Now Server startup is CLEAN - I could see all the processes getting started within 5mins but I CANNOT login to Remedy User Tool until almost 12mins, so overall it takes more than 12mins since we started the Server. : remedy 10447 1 0 14:52 pts/2 00:00:00 ./armonitor -s XXX -c /etc/arsystem/XXX/armonitor.conf remedy 10448 10447 5 14:52 pts/2 00:00:49 ./arserverd -s XXX -i /opt/bmc/ARSystem -l /etc/arsystem/XXX remedy 10618 10448 0 14:56 pts/2 00:00:00 ./arforkd -s XXX -l /opt/bmc/ARSystem/db/arfork.log remedy 10622 10447 0 14:56 pts/2 00:00:00 ./arplugin -s XXX -i /opt/bmc/ARSystem remedy 10623 10447 0 14:56 pts/2 00:00:00 ./arsvcdsp -s XXX -d /opt/bmc/ARSystem remedy 10624 10447 0 14:56 pts/2 00:00:00 ./arservdsd -s XXX -i /opt/bmc/ARSystem remedy 10639 10448 0 14:56 pts/2 00:00:00 ./arsignald -s XXX -l /opt/bmc/ARSystem/db/arsignald.log remedy 11351 9874 0 15:08 pts/2 00:00:00 grep --color=auto ars Please advise if there is anything else we could do to improve to cutdown that 12+ mins server startup to less than 5mins as previously v5.1.2 Remedy Server would come up in 2mins and we were able to login through USER TOOL right away. Thanks, Raj On Friday, April 24, 2015 at 6:23:48 AM UTC-7, LJ LongWing wrote: > > ** > Raj, > 1 thing I noticed is that your DSO server didn't 'upgrade' properly...it's > still showing 7.6.04...so that's a bit weird... > > But...other than that...I don't see any timestamps, so not sure how long > this log took. First place I would look would be by turning api/sql > logging on and restart the server. Then analyze the logs to find out > what's happening during those 10 min's.... > > One thing you didn't mention is if you are running ITSM or not....I ask > because I've been told that ITSM can, and quite often does, take about 10 > min's to start up....but the custom system I work on here takes less than 1 > min to startup running 8.1.02... > > On Thu, Apr 23, 2015 at 9:07 PM, Raj <[email protected] <javascript:>> > wrote: > >> ** >> Hello All, >> We upgraded our ARServer from v5.1 to v8.1(v6.3>v7.1>v7.6.04) but it is >> taking over 10mins for the Server to come UP. >> Other Details: >> Server - 8.1.01 >> OS - Linux 2.6.32-504.12.2.el6.x86_64 >> DB - SQL -- Oracle/11.2.0.3.0 - 64bit >> >> Could someone please advise what should we be doing as part of debug >> steps to figure out what's wrong. >> Here are the lines we see after server starts up...it just keeps >> going....but we are able to login after about 10-12mins... >> >> Thanks, >> Raj >> >> 390600 : Requested database table not found. Please check the spelling >> (table name is case-sensitive) (ARERR 481) >> >> 390600 : Could not find or read the optional license tags file. (ARNOTE >> 452) >> /etc/arsystem/stc21654ars001/arsystem.tag >> >> Action Request System(R) Fork Daemon Version 8.1.01 201401281910 >> (c) Copyright 2000-2013 BMC Software, Inc. >> >> (ARNOTE 0) >> Server indicates that it's up. >> >> >> (ARNOTE 0) >> ARMonitor child process (pid:15863) started. >> ./java >> >> (ARNOTE 0) >> ARMonitor child process (pid:15864) started. >> ./arplugin >> >> LD_LIBRARY_PATH=/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/ >> 11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/data/oracle/11.2.0.3/client_1/rdbms/lib:/usr/local/lib64/:/usr/lib64:/data/oracle/11.2.0.3/client_1/lib:/opt/bmc/ARSystem/bin >> >> (ARNOTE 0) >> ARMonitor child process (pid:15865) started. >> ./arsvcdsp >> >> (ARNOTE 0) >> ARMonitor child process (pid:15866) started. >> ./arservdsd >> >> (ARNOTE 0) >> ARMonitor child process (pid:15867) started. >> ./java >> >> Action Request System(R) Distributed Server Version 7.6.04 SP4 >> 201209051922 >> (c) Copyright 1995-2011 BMC Software, Inc. >> >> Action Request System AR System Application Command Dispatcher Version >> 8.1.01 201401281910 >> (c) Copyright 1998-2013 BMC Software, Inc. >> >> Action Request System(R) Signal Daemon Version 8.1.01 201401281910 >> (c) Copyright 2000-2013 BMC Software, Inc. >> >> Action Request System(R) Plug-In Server Version 8.1.01 201401281910 >> (c) Copyright 2001-2013 BMC Software, Inc. >> >> (ARNOTE 0) >> ARMonitor child process (pid:15867) died with 0. >> ./java >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15863). >> ./java >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15864). >> ./arplugin >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15865). >> ./arsvcdsp >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15866). >> ./arservdsd >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15698). >> ./arserverd.sh >> >> (ARNOTE 0) >> ARMonitor child process (pid:15951) started. >> ./java >> >> (ARNOTE 0) >> ARMonitor child process (pid:15951) died with 0. >> ./java >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15863). >> ./java >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15864). >> ./arplugin >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15865). >> ./arsvcdsp >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15866). >> ./arservdsd >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15698). >> ./arserverd.sh >> >> (ARNOTE 0) >> ARMonitor child process (pid:16052) started. >> ./java >> >> (ARNOTE 0) >> ARMonitor child process (pid:16052) died with 0. >> ./java >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15863). >> ./java >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15864). >> ./arplugin >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15865). >> ./arsvcdsp >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15866). >> ./arservdsd >> >> (ARNOTE 0) >> Current ARMonitor child process (pid:15698). >> ./arserverd.sh >> >> (ARNOTE 0) >> ARMonitor child process (pid:16073) started. >> ./java >> sh: /opt/bmc/ARSystem/bin/aiexfer: No such file or directory >> Email Engine is currently not up.... >> Flashboard Server is currently not up... >> AR System Assignment Engine 8.1.01 201401281910 (c) Copyright 1991-2012 >> BMC Software, Inc. >> sh: /bin/ssh: No such file or directory >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
