Thanks all. We got this sorted out. Our DBA had to make changes on tnsnames.ora by changing the Oracle 3 Node RAC configuration setting of 3 host names to 3 IPs. (Scan VIP) that did the trick and now ARS starts in less than 2mins, we could login through user tool witching like 40seconds.
On Friday, April 24, 2015, Raj <ravi6...@gmail.com> wrote: > ** > Thanks LJ! > We are completely custom and do not have ITSM. > What we have done now is cleaned up armonitor.conf and removed lines for > DSO, Assignment Engine and Data Integration Server since we do not use them. > > Now Server startup is CLEAN - I could see all the processes getting > started within 5mins but I CANNOT login to Remedy User Tool until almost > 12mins, so overall it takes more than 12mins since we started the Server. : > remedy 10447 1 0 14:52 pts/2 00:00:00 ./armonitor -s XXX -c > /etc/arsystem/XXX/armonitor.conf > remedy 10448 10447 5 14:52 pts/2 00:00:49 ./arserverd -s XXX -i > /opt/bmc/ARSystem -l /etc/arsystem/XXX > remedy 10618 10448 0 14:56 pts/2 00:00:00 ./arforkd -s XXX -l > /opt/bmc/ARSystem/db/arfork.log > remedy 10622 10447 0 14:56 pts/2 00:00:00 ./arplugin -s XXX -i > /opt/bmc/ARSystem > remedy 10623 10447 0 14:56 pts/2 00:00:00 ./arsvcdsp -s XXX -d > /opt/bmc/ARSystem > remedy 10624 10447 0 14:56 pts/2 00:00:00 ./arservdsd -s XXX -i > /opt/bmc/ARSystem > remedy 10639 10448 0 14:56 pts/2 00:00:00 ./arsignald -s XXX -l > /opt/bmc/ARSystem/db/arsignald.log > remedy 11351 9874 0 15:08 pts/2 00:00:00 grep --color=auto ars > > Please advise if there is anything else we could do to improve to cutdown > that 12+ mins server startup to less than 5mins as previously v5.1.2 Remedy > Server would come up in 2mins and we were able to login through USER TOOL > right away. > Thanks, > Raj > > On Friday, April 24, 2015 at 6:23:48 AM UTC-7, LJ LongWing wrote: >> >> ** >> Raj, >> 1 thing I noticed is that your DSO server didn't 'upgrade' >> properly...it's still showing 7.6.04...so that's a bit weird... >> >> But...other than that...I don't see any timestamps, so not sure how long >> this log took. First place I would look would be by turning api/sql >> logging on and restart the server. Then analyze the logs to find out >> what's happening during those 10 min's.... >> >> One thing you didn't mention is if you are running ITSM or not....I ask >> because I've been told that ITSM can, and quite often does, take about 10 >> min's to start up....but the custom system I work on here takes less than 1 >> min to startup running 8.1.02... >> >> On Thu, Apr 23, 2015 at 9:07 PM, Raj <ravi...@gmail.com> wrote: >> >>> ** >>> Hello All, >>> We upgraded our ARServer from v5.1 to v8.1(v6.3>v7.1>v7.6.04) but it is >>> taking over 10mins for the Server to come UP. >>> Other Details: >>> Server - 8.1.01 >>> OS - Linux 2.6.32-504.12.2.el6.x86_64 >>> DB - SQL -- Oracle/11.2.0.3.0 - 64bit >>> >>> Could someone please advise what should we be doing as part of debug >>> steps to figure out what's wrong. >>> Here are the lines we see after server starts up...it just keeps >>> going....but we are able to login after about 10-12mins... >>> >>> Thanks, >>> Raj >>> >>> 390600 : Requested database table not found. Please check the spelling >>> (table name is case-sensitive) (ARERR 481) >>> >>> 390600 : Could not find or read the optional license tags file. (ARNOTE >>> 452) >>> /etc/arsystem/stc21654ars001/arsystem.tag >>> >>> Action Request System(R) Fork Daemon Version 8.1.01 201401281910 >>> (c) Copyright 2000-2013 BMC Software, Inc. >>> >>> (ARNOTE 0) >>> Server indicates that it's up. >>> >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15863) started. >>> ./java >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15864) started. >>> ./arplugin >>> >>> LD_LIBRARY_PATH=/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/ >>> 11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/opt/bmc/ARSystem/bin:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/ardbcldap:/opt/bmc/ARSystem/arealdap:/opt/bmc/ARSystem/webserviceplugin:/data/oracle/11.2.0.3/client_1/lib:/usr/java/default/jre/lib/amd64/server:/usr/java/default/jre/bin:/usr/local/lib:/usr/lib:/data/oracle/11.2.0.3/client_1/rdbms/lib:/usr/local/lib64/:/usr/lib64:/data/oracle/11.2.0.3/client_1/lib:/opt/bmc/ARSystem/bin >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15865) started. >>> ./arsvcdsp >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15866) started. >>> ./arservdsd >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15867) started. >>> ./java >>> >>> Action Request System(R) Distributed Server Version 7.6.04 SP4 >>> 201209051922 >>> (c) Copyright 1995-2011 BMC Software, Inc. >>> >>> Action Request System AR System Application Command Dispatcher >>> Version 8.1.01 201401281910 >>> (c) Copyright 1998-2013 BMC Software, Inc. >>> >>> Action Request System(R) Signal Daemon Version 8.1.01 201401281910 >>> (c) Copyright 2000-2013 BMC Software, Inc. >>> >>> Action Request System(R) Plug-In Server Version 8.1.01 201401281910 >>> (c) Copyright 2001-2013 BMC Software, Inc. >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15867) died with 0. >>> ./java >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15863). >>> ./java >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15864). >>> ./arplugin >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15865). >>> ./arsvcdsp >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15866). >>> ./arservdsd >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15698). >>> ./arserverd.sh >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15951) started. >>> ./java >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:15951) died with 0. >>> ./java >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15863). >>> ./java >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15864). >>> ./arplugin >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15865). >>> ./arsvcdsp >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15866). >>> ./arservdsd >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15698). >>> ./arserverd.sh >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:16052) started. >>> ./java >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:16052) died with 0. >>> ./java >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15863). >>> ./java >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15864). >>> ./arplugin >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15865). >>> ./arsvcdsp >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15866). >>> ./arservdsd >>> >>> (ARNOTE 0) >>> Current ARMonitor child process (pid:15698). >>> ./arserverd.sh >>> >>> (ARNOTE 0) >>> ARMonitor child process (pid:16073) started. >>> ./java >>> sh: /opt/bmc/ARSystem/bin/aiexfer: No such file or directory >>> Email Engine is currently not up.... >>> Flashboard Server is currently not up... >>> AR System Assignment Engine 8.1.01 201401281910 (c) Copyright 1991-2012 >>> BMC Software, Inc. >>> sh: /bin/ssh: No such file or directory >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > -- > You received this message because you are subscribed to a topic in the > Google Groups "Remedy ARS" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/arslist/jQR2tnRExQY/unsubscribe. > To unsubscribe from this group and all its topics, send an email to > arslist+unsubscr...@googlegroups.com > <javascript:_e(%7B%7D,'cvml','arslist%2bunsubscr...@googlegroups.com');>. > To post to this group, send email to arsl...@googlegroups.com > <javascript:_e(%7B%7D,'cvml','arsl...@googlegroups.com');>. > Visit this group at http://groups.google.com/group/arslist. > For more options, visit https://groups.google.com/d/optout. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
