Hi Stan!
I think you have been mislead by BMC Support.
The active user list shows all connected users. FLOATING users get a
timeout after the specified number of hours, and vanish from the list,
even though they have not closed their client. FIXED user also get FLUSHed
out when they inactive, but that takes a long time before it happens.
>From what I understand, is that you need to access all servers in a Server
Group in order to get a list of all connected users.
Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
> I found from Remedy support that Administrator's Licenses->Manage User
> licenses
> will only show 'Currently Active Users' i.e users who are currently
> accessing
> system. So if a user with fixed license who is loged in to Remedy but did
> not
> work with it for more then one hour, this user will not be shown in the
> Manage
> License Tool and in ars_GetListUser($ctrl, 2);
> This brings me to a question is there a way to get list of users who are
> connected to Remedy regardless active or inactive? -Stan
>
> ----- Original Message -----
> From: Mark Vaughan <arsperl-users@arsperl.org>
> To: arsperl-users@arsperl.org
> At: 9/08 16:46:51
>
> The driver tool comes with the API. This should be installed on the host
> you are using to run ARSperl from. I just installed ARS 7.0 and it is
> located under my server's directory tree at ARServer/Api/driver. It is C
> source code (you must compile it with a C compiler). Once compiled, the
> executable exercises the vast majority, if not all, of the API calls
> available for the C API. The crucial steps are listed in my original
> message (see below). By exercising the glu command, you can get the same
> results as what the Admin tool shows and what ARSperl shows. Please keep
> in
> mind that the results may be a bit different depending upon users getting
> on
> and off of the system.
>
> HTH,
> Mark Vaughan
> 303.471.9987 (home)
> 303.601.4434 (mobile)
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of STAN HOLODNAK,
> BLOOMBERG/ 731 LEXIN
> Sent: Friday, September 07, 2007 10:14 AM
> To: arsperl-users@arsperl.org
> Subject: Re: [Arsperl-users] how to get list of users connected to Remed
>
> Mark what do you mean by deriver tool?
> When I login with Admin account to the Manage User licenses, I see 30
> people
>
> connected, but at the same time running GetListUser I get list of only 20
> people.
> ----- Original Message -----
> From: Mark Vaughan <arsperl-users@arsperl.org>
> To: arsperl-users@arsperl.org
> At: 9/06 17:05:51
>
> Are you logging in using an Admin account?
> Have you compared the output with that found using the Admin tool?
> How about the data returned from the driver tool that comes with the
> API?
> The driver tool should output the same results as your script.
> If the Admin tool matches the driver tool and neither matches the output
> of your script, what is the output?
>
> Are you only getting yourself in the response? If so and you are using
> '2' as your second argument, then it sounds as if you're using a
> non-Admin account.
>
> Barring all this, please provide output from the Admin tool
> (File->Licenses->Manage User Licenses), driver tool (init, log (use same
> login as your script), ssp (if you need to specify a particular port),
> glu (select 2 for UserListType)), and your @hashactiveusers list (x
> [EMAIL PROTECTED]).
>
> HTH,
> Mark Vaughan
> TTS Development
> Comcast Cable Corporation
> 720.268.8591
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of STAN HOLODNAK,
> BLOOMBERG/ 731 LEXIN
> Sent: Thursday, September 06, 2007 2:00 PM
> To: arsperl-users@arsperl.org
> Subject: Re: [Arsperl-users] how to get list of users connected to Remed
>
> Mark thank you for replying. I use my @hashactiveusers =
> ars_GetListUser
> ($ars_ctrl, 2);
> My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on
> the
> other machine on Linux. I guess API is installed on the same machine as
> ARSPerl
> but I can't find it.
> ----- Original Message -----
> From: Mark Vaughan <arsperl-users@arsperl.org>
> To: arsperl-users@arsperl.org
> At: 9/05 18:05:12
>
> Stan,
> What versions of ARSperl, API, & ARS?
>
> Are you specifying a '2' (for currently attached users) as the second
> parameter?
>
> The list you get should be the same as what is displayed using the Admin
> tool.
>
> HTH,
> Mark Vaughan
> TTS Development
> Comcast Cable Corporation
> 720.268.8591
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of STAN HOLODNAK,
> BLOOMBERG/ 731 LEXIN
> Sent: Wednesday, September 05, 2007 2:31 PM
> To: ARSPERL-USERS@ARSPERL.ORG
> Subject: [Arsperl-users] how to get list of users connected to Remedy
>
> Hello everyone, I am trying to get list of people connected to Remedy
> through
> User tool or Web. GetListUser doesn't work properly. It returns list
> that
> doesn't include all people connected. Is there a better way? Thank you.
>
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