Simon, It is possible that Patrol is doing a merge operation instead of a Submit operation.
Turn on Filter OR API logs to verify. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/26/07, simon ivers <[EMAIL PROTECTED]> wrote: > > > We have an integration between two Remedy instances using an ARSperl script > (Version 1.85). > > We also have an integration between BMC Patrol and Remedy. When Patrol > logs a call in Remedy it fires a particular filter but the Run Process > action that calls the script is not firing. I know the filter is firing but > the Run Process action is not. When a case is logged manually the Run > Process fires but not when Patrol logs a case. > > Has anyone experienced this behavior. > > Regards > Simon Ivers > > ________________________________ > Enter now! Win a $16K adventure holiday to Rajasthan, India. > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Microsoft > Defy all challenges. Microsoft(R) Visual Studio 2005. > http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ > _______________________________________________ > Arsperl-users mailing list > Arsperl-users@arsperl.org > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2005. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Arsperl-users mailing list Arsperl-users@arsperl.org https://lists.sourceforge.net/lists/listinfo/arsperl-users
