Yep. ars_SetEntry Basic sketch of the program would need to do at least these things..
1) login to ARS 2) Have (be supplied) or find the Entry ID(Request ID, record ID, field 1 value) for the record of interest 3) call the ars_SetEntry function to update any/all fields that need to be changed. 4) logout In sort that should get the job done. I think part #3 should be something like.... $r = ars_SetEntry($ctrl, $schema, $entryid, 0, 7, 5); Assuming your 'Status' field is Field id 7 and your "Closed" value is value 5. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Nov 12, 2007 2:37 PM, Ravi <[EMAIL PROTECTED]> wrote: > Hi: is there a function in ARS Perl that can be used to update the > Status to Closed in the help desk? > > Thanks ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ Arsperl-users mailing list Arsperl-users@arsperl.org https://lists.sourceforge.net/lists/listinfo/arsperl-users
