All you need to do is call ars_MergeEntry and change the Status field to the
value representing 'Closed'. E.g. you would write:
my $response = ars_MergeEntry(
$ctrl,
$schema,
1028,
1,
$ticket_number,
$status_field_id,
N
);
where N is the numeric value corresponding to "Closed" (BTW, the above assumes
that 1 is the field-id of the "ticket number" field).
Cheers,
Richard.
> Date: Mon, 12 Nov 2007 14:37:34 -0500> From: [EMAIL PROTECTED]> To:
> arsperl-users@arsperl.org> Subject: [Arsperl-users] Function to Close a
> ticket> > Hi: is there a function in ARS Perl that can be used to update the
> > Status to Closed in the help desk?> > Thanks> >
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