I say that we all boycott VP.
On Wed, 30 Mar 2005, Robert Goodyear wrote:
On Mar 30, 2005, at 5:56 AM, Glenn wrote:
Robert Goodyear said:
I need to vent a little bit here,
Amen! I just posted the message from VoicePulse to the list.
I actually noticed the price increase on the VP Connect web site on
Monday. My email to VP support about the increase went unanswered.
I'll also note for the record that VP has _completely_ignored_ several
_dozen_ emails asking having more than four incoming calls at once on
their service.
I've got about 3 open tickets, aging over a month, all related to
provisioning, none answered. Worse, they arbitrarily *close* tickets.
I went so far as to pinpoint the issue with the LEC and bridging over to
USADataNet (what? It's not VoicePulse backbone all the way???) and they did
nothing. Refused a refund on the basis that "inbound minutes are free, so
you're not even paying us for inbound calls, so even though your DID doesn't
ring you don't get a refund." Duh... what do they think the $7.99 (now $11!)
a month is for?
/rg
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