The whole point of this thread is that we WANT to pick two, but in my experience the two we want don't exist! What currently exists is only ONE. Price. What I want (and assume other people posting to the thread) want is:
Reliability and Quality I'd be more then happy to pay 3-5cents/min to a company that has proven reliable in both there quality of service and customer support. Just because a company charges 3cents/min doesn't mean they are any better then the 1cent/min company either. You know what, this also doesn't mean that I require a 5 nine's SLA or anything either, for a company to just fess up and say: "Yeah, we're experiencing some issues right now and working to fix them, if they aren't fixed by tomorrow we'll refund you X dollars" goes a LONG way. Most customers will put up with a lot of crap if you at least treat them with respect and let them know whats going on. I understand that EVERY company is going to have issues at some point, but how they handle them when they do happen is what keeps customers happy. I have a hard time understanding why this hasn't happened yet. I used to work for a web hosting company that was all about support, and we charged for it, but customers absolutely loved us. Often they would send us baskets of wine/chocolates, order pizza's for the entire department, send us other gifts etc... Just for doing our job, and answering their questions honestly, even if we didn't know the answer, or couldn't help them. Often we would hear of customers leaving us for "cheaper" providers, but we could almost always mark the calendar, and they would be back, and be happy to pay the setup fee just to get decent support again. On Wed, 2005-03-30 at 09:59 -0600, Brian West wrote: > Price, Reliability, Quality.... > > Pick 2. > > NEXT!!! > > /b > > On Mar 30, 2005, at 9:03 AM, Robert Goodyear wrote: > > > > > On Mar 30, 2005, at 6:45 AM, Asterisk guy wrote: > > > >> try mutualphone.com , excellent rates , US 1.2c > > > > This is not a fishing expedition. The whole discussion revolves around > > everything BUT the price per minute. If you had said "Try XYZ, > > excellent technical sales service, reliable origination" I would have > > looked. > > > > _______________________________________________ > > Asterisk-Biz mailing list > > [email protected] > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > _______________________________________________ > Asterisk-Biz mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-biz -- Mike Benoit <[EMAIL PROTECTED]>
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