RT (from bestpractial) is free and is aawsome. It is all in perl and you can modify it do just about anything, including take tickets from asterisk.
No software will be good enough if you don't read/answer to the messages. I'm a long time user of RT and I install it on every company I worked for so far.
I don't know/use/make business with LiveVOIP, but my general feeling about all those voip companies is: don't ever put all you eggs in only one basket. If VoIP is your only "wait out" to the PSTN world, use different companies to place your calls (I have about 6 companies to place a call to the US, fewer to other countries). If you have a DID with any of them, pray hard so your number will always work.
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