Dear All, I would like to budge in here, since its my posting here in the subject:
We DO provide 24 hrs customer service via an online ticketing system, customer has to login and make a request. The reason to send out the 3$ email was so you guys can try it out. One of the customers from the list emailed that we are asking for the activation charge on the web site, where as in my email it didn't say so, i asked him, so what is the problem ? IT didn't say so does not mean its not there. I also went ahead and told him to pay it and i will credit it off for him. I am NOT customer service, if i did customer service, company will go broke in 10 days. Also people ask us HOW do we configure the did's on asterisk, we can not do that for free also. it shows that on www.virtualphoneline.com/asterisk/ Again, WE DO provide customer service, and we do a good job on it. Rehan > [EMAIL PROTECTED] wrote: > > On Fri, 24 Jun 2005, Robert Goodyear wrote: > > > > > >>Why is it that VoIP re-re-re-sellers != customer service? > >> > >>It's a definite trend. > > > > you get what you pay for. 3$/month does not buy customer service. > > > > -alex > > > Why not? so what qould be the correct pricing for a DID to include > customer service? If someone does the IKEA thing and sells HEAPS of > low cost $3 DID's in bulk... one would assume he'd done the > calculations beforehand and included a *resonable* level of customer > *support* (i.e getting the darn thing to work ;)) although a customer > that takes 2 weeks (i am exagerating) to complete configuration an SIP > UA or whatever might better be directed to another service... > > My philosofy is: "I sell with best effort service included" for me > that usually brings happy and content repeat customers... Which in > turn enables me to hire yet another service / support guy to maintain > the happy customers base... whitch in turn... rinse repeat... > > My somewhat longwinded point is... erm.. i forgot.. :) nah.. it's > seams that with an uncanny regularity the happy customer has a buddy > that also needs the service thats now warmly recommended. *BUT* > (punchline) every unhappy customer seams to have 3 buddies that now > hates your guts... > > Go figure... > > /Danny > _______________________________________________ > Asterisk-Biz mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-biz Super Technologies Inc., Pensacola, Florida http://www.supertec.com - Technologies from tomorrow, TODAY! http://www.VirtualPhoneLine.com - Get A US, UK, EU Number, Forward it to any number in the world instantly. http://www.PhoneOpia.com - SIP Based OPEN Phone Services. http://www.MySuperPhone.com - The NEXT Generation of Telephone. Http://www.ip-pabx.com - One World, One Number, One Pabx, All Hosted. Http://www.superPBX.net - One World, One Number, One Pabx, Physical. http://www.didX.org - We will sell all your DID stock for you. _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
