[..]
Again, WE DO provide customer service, and we do a good job on it.
Rehan
If customer support is... ignoring trouble tickets, 'extension not
available' prompt when calling calling support, broken web service, credit
card info as plain text over http, comments like 'dont expect support for
$5'
..then you have a strange definition of customer service.
regards,
dave
[EMAIL PROTECTED] wrote:
> On Fri, 24 Jun 2005, Robert Goodyear wrote:
>
>
>>Why is it that VoIP re-re-re-sellers != customer service?
>>
>>It's a definite trend.
>
> you get what you pay for. 3$/month does not buy customer service.
>
> -alex
>
Why not? so what qould be the correct pricing for a DID to include
customer service? If someone does the IKEA thing and sells HEAPS of
low cost $3 DID's in bulk... one would assume he'd done the
calculations beforehand and included a *resonable* level of customer
*support* (i.e getting the darn thing to work ;)) although a customer
that takes 2 weeks (i am exagerating) to complete configuration an SIP
UA or whatever might better be directed to another service...
My philosofy is: "I sell with best effort service included" for me
that usually brings happy and content repeat customers... Which in
turn enables me to hire yet another service / support guy to maintain
the happy customers base... whitch in turn... rinse repeat...
My somewhat longwinded point is... erm.. i forgot.. :) nah.. it's
seams that with an uncanny regularity the happy customer has a buddy
that also needs the service thats now warmly recommended. *BUT*
(punchline) every unhappy customer seams to have 3 buddies that now
hates your guts...
Go figure...
/Danny
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