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I own a small call center and the implementation of VOIP has
been a nightmare. Since I operate 24/7 I tend to notice more than those of us
working 9-5 of system problems. I use Voicepulse Connect! Service and their DID’s
have had problems everyday at the most crucial hour, usually 5pm. I have
already lost customers do to this and it makes want to ask, how many like me
are out there. What steps has you taken to make your VOIP solution for
reliable. Server wise, Asterisk wise everything has been great. It’s
these VOIP outages that kill me. If it’s not about calls that don’t
ring in, it’s busy DID numbers or you cant dial out. I don’t want
to point fingers at one company, but that’s who I use. I use another
company and on my first day which was today! their DID’s went down for
about 1 hour. So I ask those other business owners out there, What are you
doing to help protect your business from outages. |
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