Matt Riddell wrote:
Mike Fedyk wrote:
Immediate goal: Asterisk based predictive dialer for small outbound call
center.
Predictive being the operative word. Predictive dialing requires some pretty
advanced algorhythms, some of which took me and a guy with a doctorate in
maths around 6 months to come up with. Most dialers are actually just
responsive and do no prediction whatsoever.
:)
http://www.sineapps.com/sd.php
I don't think we're quite big enough for this yet. And the leads will
probably need a bit of human interaction. Just sending the number to
the phone is a good step. Then it needs to be noted what the outcome
was, not interested, already got a loan, etc.
"If we are talking to a human, it plays a message asking them to press 1
to continue. If they press 1 it forwards the call to a call center staff
member."
I hope it has the feature to transfer to an operator if a human
answers. I'm sure you will see a large drop off when that canned
message is played.
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