Hello, Anyone interested in being part of Asterisk Helpdesk's telephone support network, please visit http://www.asteriskhelpdesk.com/cgi-bin/astlance/project.cgi?id=11371607 08 and place a bid.
Please include the hours and days you would be available, your strong skills as well as weak skills concerning Asterisk. Languages spoken. Also include what products you are familiar with, IE Polycom, Cisco, Quintum, Digium, Sangoma, Quintum, bandwidth at your facility, etc... Please do not embellish your abilities since it will only result in poor customer support as well as poor ratings for your Guru review status. We want the customers to be happy and always call back for their needs! Another important point we need to know is how we can provide the call (IAX, SIP, TDM) Right now we are developing the backend system so information about the customer's setup is available to any support "Guru". It will be web based and previous history as well as previous phone calls in wav format. SSH access to customer sites will be routed through our system to avoid the possibility of a rouge "Guru" from having direct access to customer systems. We are also developing a skills test as well as a real world test call in order to qualify. All calls will be recorded and reviewed. A customer satisfaction survey will also we used to determine the quality of support. Unsatisfactory performance will result in termination from the program. As the system evolves, languages spoken, skills based, time of day, and customer satisfaction will be used to route calls to the appropriate Guru or group of Gurus. We will handle the billing, collection of funds and dispursemnt to the Asterisk Gurus. The only rules to using the system is to always refer to yourself as a Guru of Asterisk Helpdesk and never give direct contact info as well as great providing great customer service. Failing to do either of the above will also result in being dropped from the program. Obviously, not all issues can be solved in a single phone call so this is not always expected and does not reflect poorly on any particular trouble ticket. The customer will have the ability to request to speak with or correspond directly with the Guru they have been dealing with so you can build a following and thus, insure more income. All Gurus will receive a asteriskhelpdesk.com email address or at least be able to receive and send messages through the Helpdesk web based app. This will certainly be a chance to have an extra revenue stream for individuals as well as underutilized support setups. At some point, once we have baseline figures on usage, we will be able to estimate call volume and make projections so we can give semi-concrete projections of income. Thanks, Steve Totaro Stotaro [at] asteriskhelpdesk [dot] com Or http://www.asteriskhelpdesk.com/component/option,com_contact/Itemid,3/ > > Count us in! > > Rajeev > > > Conrad Wood wrote: > >>24x7 Asterisk Helpdesk phone support will be online shortly at > >>www.asteriskhelpdesk.com. > >> > >>Thanks, > > > > > > I like it. > > We could definitely take some calls during UK working hours if you're > > interested. > > > > Conrad > > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
