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Certainly at your rates, it is easy to understand why you allow
unlimited simultaneous calls. I give you high marks for service
quality, and that is worth a price premium. But how much? Generally I
expect a service to be of reasonably high quality even at competitive
prices. I wince at the 1 minute charges for taking calls to wrong numbers or from telemarketers that last 5 seconds. And I pay a monthly fee on some DID's because it lowers (or eliminates) the charges on inbound calls for which I can't control the demand, even though the fixed fee is typically higher than it would be. Is that a useful insight for you? Perhaps if you offered alternative pricing plans, you could cater to different markets simultaneously. Servicing each customer might be less (or more) lucrative, but you might compensate with increased market share. And if you can continue to maintain quality, you'd have a killer offering. Maybe. ? Robert Wolpov wrote: I'm curious..... What does everyone think they "should" pay for the following services on an unlimited simultaneous call basis with no channel charge, no minimums, and quality customer service?Toll free inbound per minute US 48 termination per minute Origination per minute DID per month --------------------------- Robert Wolpov Junction Networks [EMAIL PROTECTED] W: (215) 701-3050 ext. 7002 F: (215) 754-4477 www.junctionnetworks.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Bill Michaelson Sent: Friday, May 05, 2006 11:00 AM To: Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed With such reliable service, I imagine you have good control over customer service costs. Would that be a fair assessment? I like your service, but you are not my exclusive provider. I definitely notice the price, and especially, the billing increments. Maybe there is some middle ground here. I can't tell you what your most profitable price point is, but I can say assuredly that you are losing some business due to price. I wish you success, but I'm thankful for alternatives. Robert Wolpov wrote: |
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