RE: [asterisk-biz] transfer of a USA tollfree number needed

[Robert Wolpov]

2 questions:   Why do you like the fixed price for inbound service even though, as you say, the fixed fee is typically higher than what it would be on a per minute basis?   What would the alternative service plan look like that you are suggesting?   --------------------------- Robert Wolpov Junction Networks [EMAIL PROTECTED] W:  (215) 701-3050 ext. 7002 F:  (215) 754-4477 M:  (917) 991-4234 www.junctionnetworks.com From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Michaelson Sent: Friday, May 05, 2006 12:05 PM To: Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed   Certainly at your rates, it is easy to understand why you allow unlimited simultaneous calls.  I give you high marks for service quality, and that is worth a price premium.  But how much?  Generally I expect a service to be of reasonably high quality even at competitive prices. I wince at the 1 minute charges for taking calls to wrong numbers or from telemarketers that last 5 seconds.  And I pay a monthly fee on some DID's because it lowers (or eliminates) the charges on inbound calls for which I can't control the demand, even though the fixed fee is typically higher than it would be.  Is that a useful insight for you? Perhaps if you offered alternative pricing plans, you could cater to different markets simultaneously.  Servicing each customer might be less (or more) lucrative, but you might compensate with increased market share.  And if you can continue to maintain quality, you'd have a killer offering. Maybe. ? Robert Wolpov wrote: I'm curious.....   What does everyone think they "should" pay for the following services on an unlimited simultaneous call basis with no channel charge, no minimums, and quality customer service?   Toll free inbound per minute US 48 termination per minute Origination per minute DID per month       ---------------------------   Robert Wolpov   Junction Networks [EMAIL PROTECTED] W:  (215) 701-3050 ext. 7002 F:  (215) 754-4477 www.junctionnetworks.com       -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Bill Michaelson Sent: Friday, May 05, 2006 11:00 AM To: Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed   With such reliable service, I imagine you have good control over customer service costs. Would that be a fair assessment?   I like your service, but you are not my exclusive provider. I definitely notice the price, and especially, the billing increments.   Maybe there is some middle ground here. I can't tell you what your most profitable price point is, but I can say assuredly that you are losing some business due to price. I wish you success, but I'm thankful for alternatives.   Robert Wolpov wrote:   Our nearly 1500 enterprise customers tell us that they pay for the servicewe provide because they DON'T have to call customer service due to    outages.  You can certainly pay less, but if you want a reliable service, there is aprice.  If you can tolerate 1, 2 or 3 day outages and/or latency and poorquality, there are plenty of other providers that charge less than we do.          _______________________________________________--Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing listTo UNSUBSCRIBE or update options visit:   http://lists.digium.com/mailman/listinfo/asterisk-biz   _______________________________________________--Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing listTo UNSUBSCRIBE or update options visit:   http://lists.digium.com/mailman/listinfo/asterisk-biz

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