Hello Erick,
we have a number of clients who are using QueueMetrics and VICIDIAL
together, as the first is oriented at reporting inbound ACD traffic and
call recordings while the second is a very nice dialer, so its reign is
outbound. I'd say that both packages are widely deployed and are proven
industrial solutions.
The point of finding a GUI that will allow for call center configuration
is somewhat harder; AMP / Freepbx is quite weak yet for call center
management, so most CCs I'm seeing still create the dialplan by hand.
l.
In data Sat, 20 May 2006 11:34:51 +0200, Erick Perez <[EMAIL PROTECTED]>
ha scritto:
Hi,
After long research we came to have a nice remote consulting company
that takes care of asterisk configuration.
Now, we a researching into a Call Center oriented management
interface. I have read about QueueMetrics and VICIDIAL and they are
very strong products.
The reason of the management oriented interface (GUI) is because we
may not be the ones who, after customer deployment, manages day to day
task such as moving agents from queues, etc.
Questions:
1- Can VICIDIAL and QueueMetrics coexists in the same hardware or am I
mixing same features?
2- Is there any other solutions (besides Aheeva CCS) that will let me
run an asterisk-based call center solution?
3- Anything oriented (in price terms) for the latin america market?
Because at 500$-700$ per seat a Call Center Solutions is out of reach
for latin america markets.
4- The call center solutions should have support for inbound,
outbound, predictive dialing, multi-company (IVR greets the caller
with the proper message according to the phone number the cutomer
called).
5- Reporting and Realtime listening/recording of the calls is also
needed.
Thanks,
--
Assum est, versa et manduca.
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