On Wed, 2006-05-31 at 16:42 -0400, Andrew Kohlsmith wrote: > On Wednesday 31 May 2006 15:53, Moshe Maeir wrote: > > I read your whole letter and I really don't understand your gripe. You > > did not delete all your DIDs. You had an active DID by them, so they > > charged you. Are they to blame if you forgot to delete it. > > To me it seems that you took unfair advantage of the fact that > > chargebacks cost merchants money, and pressured them to credit you. We > > have customers who do that and even though we know they are wrong - it > > just doesn't pay to pursue a debt of 30-40 dollars which will involve a > > chargeback - but does that make them right? > > It's the spirit of the conversation. If I had a customer who had not used > service, disconected all but one DID and otherwise had nothing to do with us, > including turning off the auto-renew and I charged him anyway... and after > discovering the card was no longer valid to hunt around to find another card > with the same name and charge that... > > ... do you not think they went to excessive lengths to charge him? I sure > do. > And I'd be pissed, too. >
That part I didnt see before, in that case there is potential merchant fraud since that particular card was not authorized for the other transactions. However, with that said it would boil down to the agreement between the parties (usually the user agreement). If it has a clause stating that if you have multiple accounts they can apply the bill from one account to another in the case on non-payment, then they did nothing wrong, and infact were authorized under that agreement to charge it. If however auto renew was not on, and its a prepaid service, then the merchant was in the wrong for renewing the contract despite the wishes of the consumer (providing there is no term agreement again). If its post pay then there might be some rights of the vendor to bill for that final month. -- Trixter http://www.0xdecafbad.com Bret McDanel Belfast IE +44 28 9099 6461 DE +49 801 777 555 3402 Utrecht NL +31 306 553058 US WA +1 360 207 0479 US NY +1 516 687 5200 FreeWorldDialup: 635378 http://www.sacaug.org/ Sacramento Asterisk Users Group
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