Andrew Kohlsmith wrote: >On Wednesday 31 May 2006 15:53, Moshe Maeir wrote: > > >>I read your whole letter and I really don't understand your gripe. You >>did not delete all your DIDs. You had an active DID by them, so they >>charged you. Are they to blame if you forgot to delete it. >>To me it seems that you took unfair advantage of the fact that >>chargebacks cost merchants money, and pressured them to credit you. We >>have customers who do that and even though we know they are wrong - it >>just doesn't pay to pursue a debt of 30-40 dollars which will involve a >>chargeback - but does that make them right? >> >> > >It's the spirit of the conversation. If I had a customer who had not used >service, disconected all but one DID and otherwise had nothing to do with us, >including turning off the auto-renew and I charged him anyway... and after >discovering the card was no longer valid to hunt around to find another card >with the same name and charge that... > >... do you not think they went to excessive lengths to charge him? I sure do. > >And I'd be pissed, too. > >Sure, he didn't deactivate a DID but auto-renew was *off* -- at the very worst >he should have gotten warnings about nonpayment, then had the DID removed >from service for nonpayment. > >It's *NOT* alright for a business to go to these lengths to get paid. > > > I have seen them do this to me on a vp retail account. I used the web portal to change the credit card on file for my retail account. They charged the card I had previously used when the new one declined. I called them and they refunded the amount charged although I told them funds would not be available on the new one for a few more days.
I sympathize with you all. My advice is to never use credit cards or money at all. Find a voip provider who will accept things in trade like fruits, vegetables and chickens. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
