Brian, As I'm sure your work experience at competing ITSPs has shown you, supporting Asterisk on a large scale with phone and email support is not an easy task. With software that is as powerful, flexible and fast-changing as Asterisk, there is a need for very in-depth support that poses a challenge for any company on this mailing list.
In the past few months, VoicePulse has made an effort to allocate more of our resources towards supporting Asterisk and [EMAIL PROTECTED] users as well as various third-party PBXs. We have re-done our website, lowered our termination rates, introduced an API, created an auto-configuration plug-in for [EMAIL PROTECTED]/TrixBox, increased email communications to our customers, increased our presence in #asterisk and #freepbx, and trained more of our customer support representatives on troubleshooting Asterisk configuration files. While I cannot claim that our support is perfect, I can assure you that the VoicePulse Connect for Asterisk service has been retooled for use specifically by Asterisk users. We are well aware of the challenges of deploying large-scale Asterisk-based systems and are making every attempt to accommodate our customers' needs. Regards, Chris Liu VoicePulse Connect for Asterisk Web: http://connect.voicepulse.com/ Tel: +1-732-339-5100 M-F 9am-7pm ET Email: contact-at-voicepulse-dot-com _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
