Jean-Michel Hiver wrote:
Vijay Shan a écrit :
Jean,
Results do not take into account Busy or cancelled by caller, which
means less than 5% really fail.
But that is _NOT_ how you're supposed to measure ASR by any kind of
industry standard.
As far as I'm aware, measuring ASR is simple: 100 * (Answered calls /
Total call attempts).
Ok, feel free to smack me with a cold tuna if I'm off my rocker, but how
does ASR measure anything having to do with the services offered when it
is a measure based on the people who are called?
So your customers call a bunch of people who don't answer, why should
that reflect on a termination service provider?
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