1) You're a business who needs call center/customer service services, but are a small shop. You want the look of a large org while keeping your company the same size, and just want to cut a check every month for the service you need. Enter shared call center.
2) You get an 800/local number (up to you), which is then routed to the shared call center. Based on the number dialed, the rep who answered the call would be able to give the impression they worked for XYZ company (again, based on inbound DID) and would provide whatever service needed (take a trouble ticket, provide status information, etc).
Clients of this service are usually small shops (although this isn't a hard and fast rule). They usually specialize in tech, custom manufacturing, or niche engineering (from my experience).
Hope that helps.
-brandon
On 7/26/06, Barry D. Hassler <[EMAIL PROTECTED]> wrote:
Hi Folks,
In a recent discussion with a client, the subject of providing call
center services as a business came up. This particular client has
downsized rather significantly recently, and thus, has a fairly large
spare capacity in terms of workstations, desks, etc (about 25 spare
seats). My particular discussion with them centered around the
possibility of providing additional voice services for them in order to
gain momentum for an upgrade to the voice services to several
organizations in the same building. We have direct availability of
plenty of voice capacity (we sit directly on a major telco fiber
network).
My company provides network services, including asterisk, and their
business isn't really "call center", but it seems to be a
logical/practical addition to work into the available resources.
Any thoughts / possibilities in terms of business plan, and potential
clients would be appreciated! I'm thinking this group may have more
input on the subject than many others :-)
Thanks!
________________________________________________________________________
Barry D. Hassler
President
HCST
2332 Grange Hall Road
Beavercreek, Ohio
45431-2345
http://www.hcst.net/
[EMAIL PROTECTED]
+1 937-427-9000
+1 937-427-8706 FAX
FWD: 3934279000
(655480)
HCST*Net Support Issues: please email [EMAIL PROTECTED]
Billing Issues: Please email [EMAIL PROTECTED]
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Brandon Galbraith
Email: [EMAIL PROTECTED]
AIM: brandong00
Voice: 630.400.6992
"A true pirate starts drinking before the sun hits the yard-arm. Yarrrr. --thelost"
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