Barry,
Given you mention that this is not your core business but could provide a
useful added value to your existing services, it would seem that you will do
well to minimise the time / effort spent.
Turnkey solutions will probably see you advance the quickest at a service
provider level.
You mention large network capacity, had you thought about providing hosted
services? The margins can be quite attractive.
Call Center solutions are interesting. There is no doubt they represent a
very large segment that offers still, good margins. Truth be though, that
simplest point of exploitation here is clients who do not really require
every perfect detail of solutions such as Avaya but still require a lot more
statistics and ease of use than many Asterisk Interfaces or Korean/Chinese
Turnkey solutions can provide. As well of course the need to know there is a
proper support stucture in place.
For our part, our Call Center solution will see its launch over the next two
weeks.
For immediate information on our Hosted PBX, please see www.bicomsystems.com
or contact me directly steve 'at' bicomsystems[dot}com
Regards
Steve
----- Original Message -----
From: "Barry D. Hassler" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, July 27, 2006 6:52 AM
Subject: [asterisk-biz] Call Center business - Dayton Ohio area
Hi Folks,
In a recent discussion with a client, the subject of providing call
center services as a business came up. This particular client has
downsized rather significantly recently, and thus, has a fairly large
spare capacity in terms of workstations, desks, etc (about 25 spare
seats). My particular discussion with them centered around the
possibility of providing additional voice services for them in order to
gain momentum for an upgrade to the voice services to several
organizations in the same building. We have direct availability of
plenty of voice capacity (we sit directly on a major telco fiber
network).
My company provides network services, including asterisk, and their
business isn't really "call center", but it seems to be a
logical/practical addition to work into the available resources.
Any thoughts / possibilities in terms of business plan, and potential
clients would be appreciated! I'm thinking this group may have more
input on the subject than many others :-)
Thanks!
________________________________________________________________________
Barry D. Hassler
President
HCST
2332 Grange Hall Road
Beavercreek, Ohio
45431-2345
http://www.hcst.net/
[EMAIL PROTECTED]
+1 937-427-9000
+1 937-427-8706 FAX
FWD: 3934279000
(655480)
HCST*Net Support Issues: please email [EMAIL PROTECTED]
Billing Issues: Please email [EMAIL PROTECTED]
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