Dovid Bender wrote:
End user is defined as ?
I have been using VoIPJet for quite a few months. I use them mostly for
testing and failover when I need it. Tonight, I received this from them:
HIGHEST PRIORITY
Dear Customers,
We would like to take this opportunity to STRONGLY
REMIND YOU that VoipJet is strictly not a service for end-users.
If you do not understand what this means,
discontinue service immediately and request a refund of your unused
balance. Only unused funds deposited in the last 30 days are subject to
refund, as per our Terms of Service. There are no exceptions to this
rule.
Thanks,
John
VoipJet Inc.
Dated August 1, 2006
So they do NOT welcome my business any longer since I am an "end-user"
even though I have never bothered them for tech support nor have I even
complained about their service? And per their TOS they woudl not even
refund my money. Guess I will be dropping them and not giving them any
more of my money in the future. From now one if they ONLY want to do
business with non-endusers, then maybe they should require business
credentials during the sign-up process...
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In defense of VoIP Jet, I think part of the issue is that they are
trying to comply with all the FCC regs in the US. I could be wrong though..
As a provider offering "Interconnected VoIP" to "End Users" rather than
wholesalers, e911 is suppose to be included.
We explain this to our by making them agree to the 911 info on the
signup page which explains that we are a wholesale offering and DO NOT
provide 911 services. 911 services are to be provided by the retailer of
the services which he then resells to the "End User". We do not however
have any specific way to stop end users from signing up for our services
at this time.
I am sure at some point in the near future we will allow our customers
to select "End User" or "Wholesaler" and provide e911 to those of our
customers who are designated as end users.
There are also other regulations that have shown their ugly face lately
uncluding the need for VoIP end users in the US to pay into the USF
(Universal Service Fund). This has made the whole "End User" and/or
"wholesale" user situation even more confusing and difficult for providers.
For those providers that could care less about the regulations, are not
located in the US or just want to fly by the seat of their pants do not
have to hassle their customers with these issues. At some point though I
suspect they will have to be hassled by the US government :(
None of this info is intended as legal advice :) Just what we know so
far, it's all pretty confusing and we are trying to steer through it
like many other providers.
--
VoIP Origination & Termination Svcs.
With Superior Customer Service!
SIP, IAX, G711, GSM, G729
http://www.VoIPstreet.com
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