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Today's Topics:
1. Re: Web based Help Desk (Mitul Limbani)
2. Re: Web based Help Desk (Bob Smith)
3. Re: Disclaimer question (Andrew Joakimsen)
4. Re: Web based Help Desk (Hermann Wecke)
5. Re: Web based Help Desk (Andrew Joakimsen)
6. Re: Web based Help Desk (Nick Brown Inticon)
----------------------------------------------------------------------
Message: 1
Date: Mon, 28 Aug 2006 03:20:56 +0530
From: Mitul Limbani <[EMAIL PROTECTED]>
Subject: Re: [asterisk-biz] Web based Help Desk
To: [email protected]
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-1; format="flowed"
Hi Moshe,
You might want to have a look at this open source web ticketing system
: http://www.osticket.com its pretty neat and clean code.
It shall beat all the commercial ones, if you are looking at live
support kind of mechanism, then i would seriously recommend :
http://livehelp.zdziarski.com/
It beats all the commercial vendors and what more its OpenSource !
http://livehelp.zdziarski.com/matrix.html
Made by the genius who also happens to write D-SPAM, the most complete
anti-spam mail system.
If you wish to deploy any of the above, do let me know, we can provide
you help with both of the systems.
Thanks & Regards,
Mitul Limbani,
Founder & CEO,
Enterux Solutions,
The Enterprise Linux Company (TM),
www.enterux.com
Quoting Brandon Galbraith <[EMAIL PROTECTED]>:
Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
It's ASP based with a monthly charge, but the fee isn't too bad and it
has
an excellent feature set.
-brandon
Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
satisfied customer.
On 8/27/06, Moshe Maeir <[EMAIL PROTECTED]> wrote:
Can anyone recommend a Web based Help Desk, which we want to install on
our website - so customers can enter support requests and then we
can distribute and track them?
Thanks
_______________________________________________
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To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-biz
--
Brandon Galbraith
Email: [EMAIL PROTECTED]
AIM: brandong00
Voice: 630.400.6992
"A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
--thelost"
------------------------------
Message: 2
Date: Sun, 27 Aug 2006 16:21:24 -0400
From: Bob Smith <[EMAIL PROTECTED]>
Subject: Re: [asterisk-biz] Web based Help Desk
To: Commercial and Business-Oriented Asterisk Discussion
<[email protected]>
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
what was the one with all in one.. SIP callback + email ticket + live
help..
had a weird name.. like ziki zaka our something..
Mitul Limbani wrote:
Hi Moshe,
You might want to have a look at this open source web ticketing system
: http://www.osticket.com its pretty neat and clean code.
It shall beat all the commercial ones, if you are looking at live
support kind of mechanism, then i would seriously recommend :
http://livehelp.zdziarski.com/
It beats all the commercial vendors and what more its OpenSource !
http://livehelp.zdziarski.com/matrix.html
Made by the genius who also happens to write D-SPAM, the most complete
anti-spam mail system.
If you wish to deploy any of the above, do let me know, we can provide
you help with both of the systems.
Thanks & Regards,
Mitul Limbani,
Founder & CEO,
Enterux Solutions,
The Enterprise Linux Company (TM),
www.enterux.com
Quoting Brandon Galbraith <[EMAIL PROTECTED]>:
Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
It's ASP based with a monthly charge, but the fee isn't too bad and
it has
an excellent feature set.
-brandon
Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
satisfied customer.
On 8/27/06, Moshe Maeir <[EMAIL PROTECTED]> wrote:
Can anyone recommend a Web based Help Desk, which we want to install on
our website - so customers can enter support requests and then we
can distribute and track them?
Thanks
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-biz
--
Brandon Galbraith
Email: [EMAIL PROTECTED]
AIM: brandong00
Voice: 630.400.6992
"A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
--thelost"
_______________________________________________
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------------------------------
Message: 3
Date: Sun, 27 Aug 2006 17:14:51 -0400
From: "Andrew Joakimsen" <[EMAIL PROTECTED]>
Subject: Re: [asterisk-biz] Disclaimer question
To: "Commercial and Business-Oriented Asterisk Discussion"
<[email protected]>
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="utf-8"
You can publish whatever you want with whatever terms you want. Just
remember if you USE GPL code in your code then read the GPL and understand
what the requirements are.
If you want the possibility of having your patch applied/included with
Asterisk then of course you need to meet Digium's requirements. Of course
they are not going to accept any less disclaimer, simply for legal
libility
reasons.
On 8/27/06, Alex Rixhardson <[EMAIL PROTECTED]> wrote:
Since I don't want to - neither can - disclaim copyrights of "all past
and future contributions" nor disclaim "all copyright interest in the
changes and enhancements made by me", I wonder is there a disclaimer
available for individual works (patch, additional feature, etc...) that
would not obligate me to disclaim any copyright interest in works that I
will do in the future or did in the past (regarding Asteirsk, of course),
but only of the specific one?
Regards,
Alex
------------------------------
Do you Yahoo!?
Everyone is raving about the all-new Yahoo!
Mail.<http://us.rd.yahoo.com/evt=42297/*http://advision.webevents.yahoo.com/mailbeta>
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Message: 4
Date: Sun, 27 Aug 2006 18:17:55 -0300
From: Hermann Wecke <[EMAIL PROTECTED]>
Subject: Re: [asterisk-biz] Web based Help Desk
To: Commercial and Business-Oriented Asterisk Discussion
<[email protected]>
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Moshe Maeir wrote:
Can anyone recommend a Web based Help Desk
Request Tracker: http://www.bestpractical.com/rt/
OTRS: http://otrs.org/
DCL: http://dcl.sourceforge.net/
Cerberus: http://www.cerberusweb.com/
I prefer the first one, RT. Very powerful, but very tricky to install.
OTRS is the second best. DCL is good, but development group isn't as
active as RT or OTRS. Cerberus is free for one email (ie:
[EMAIL PROTECTED]), and is also a good candidate. The problem
with Cerberus is that sometimes the email gateway won't work in your
installation. Just don't know why. I gave up after trying every possible
fix - none worked on a FreeBSD.
Google search for "web help desk customer service" returned several
links and sponsored links also.
------------------------------
Message: 5
Date: Sun, 27 Aug 2006 19:18:04 -0400
From: "Andrew Joakimsen" <[EMAIL PROTECTED]>
Subject: Re: [asterisk-biz] Web based Help Desk
To: "Commercial and Business-Oriented Asterisk Discussion"
<[email protected]>
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="utf-8"
Does anyone know of a system that will allows us to accept tickets as
email
from the customer, and also allows our CSRs to input calls and then send
the
customer an email when the issue is updated?
On 8/27/06, Bob Smith <[EMAIL PROTECTED]> wrote:
what was the one with all in one.. SIP callback + email ticket + live
help..
had a weird name.. like ziki zaka our something..
Mitul Limbani wrote:
> Hi Moshe,
>
> You might want to have a look at this open source web ticketing system
> : http://www.osticket.com its pretty neat and clean code.
>
> It shall beat all the commercial ones, if you are looking at live
> support kind of mechanism, then i would seriously recommend :
> http://livehelp.zdziarski.com/
>
> It beats all the commercial vendors and what more its OpenSource !
>
> http://livehelp.zdziarski.com/matrix.html
>
> Made by the genius who also happens to write D-SPAM, the most complete
> anti-spam mail system.
>
> If you wish to deploy any of the above, do let me know, we can provide
> you help with both of the systems.
>
>
> Thanks & Regards,
> Mitul Limbani,
> Founder & CEO,
> Enterux Solutions,
> The Enterprise Linux Company (TM),
> www.enterux.com
>
> Quoting Brandon Galbraith <[EMAIL PROTECTED]>:
>
>> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
good.
>> It's ASP based with a monthly charge, but the fee isn't too bad and
>> it has
>> an excellent feature set.
>>
>> -brandon
>>
>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just
a
>> satisfied customer.
>>
>> On 8/27/06, Moshe Maeir <[EMAIL PROTECTED] > wrote:
>>>
>>> Can anyone recommend a Web based Help Desk, which we want to install
on
>>> our website - so customers can enter support requests and then we
>>> can distribute and track them?
>>> Thanks
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> --Bandwidth and Colocation provided by Easynews.com --
>>>
>>> asterisk-biz mailing list
>>> To UNSUBSCRIBE or update options visit:
>>> http://lists.digium.com/mailman/listinfo/asterisk-biz
>>>
>>
>>
>>
>> --
>> Brandon Galbraith
>> Email: [EMAIL PROTECTED]
>> AIM: brandong00
>> Voice: 630.400.6992
>> "A true pirate starts drinking before the sun hits the yard-arm.
Yarrrr.
>> --thelost"
>>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-biz
>
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------------------------------
Message: 6
Date: Mon, 28 Aug 2006 9:35:17 +1000
From: Nick Brown Inticon <[EMAIL PROTECTED]>
Subject: Re: [asterisk-biz] Web based Help Desk
To: Commercial and Business-Oriented Asterisk Discussion
<[email protected]>
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset="UTF-8"
Cerberus does.
On Sun, 27 Aug 2006 19:18:04 -0400, "Andrew Joakimsen"
<[EMAIL PROTECTED]> wrote:
Does anyone know of a system that will allows us to accept tickets as
email
from the customer, and also allows our CSRs to input calls and then send
the
customer an email when the issue is updated?
On 8/27/06, Bob Smith <[EMAIL PROTECTED]> wrote:
what was the one with all in one.. SIP callback + email ticket + live
help..
had a weird name.. like ziki zaka our something..
Mitul Limbani wrote:
> Hi Moshe,
>
> You might want to have a look at this open source web ticketing system
> : http://www.osticket.com its pretty neat and clean code.
>
> It shall beat all the commercial ones, if you are looking at live
> support kind of mechanism, then i would seriously recommend :
> http://livehelp.zdziarski.com/
>
> It beats all the commercial vendors and what more its OpenSource !
>
> http://livehelp.zdziarski.com/matrix.html
>
> Made by the genius who also happens to write D-SPAM, the most complete
> anti-spam mail system.
>
> If you wish to deploy any of the above, do let me know, we can provide
> you help with both of the systems.
>
>
> Thanks & Regards,
> Mitul Limbani,
> Founder & CEO,
> Enterux Solutions,
> The Enterprise Linux Company (TM),
> www.enterux.com
>
> Quoting Brandon Galbraith <[EMAIL PROTECTED]>:
>
>> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
good.
>> It's ASP based with a monthly charge, but the fee isn't too bad and
>> it has
>> an excellent feature set.
>>
>> -brandon
>>
>> Disclaimer: I don't wory for Cerberus in any way, shape, or form.
Just
a
>> satisfied customer.
>>
>> On 8/27/06, Moshe Maeir <[EMAIL PROTECTED] > wrote:
>>>
>>> Can anyone recommend a Web based Help Desk, which we want to install
on
>>> our website - so customers can enter support requests and then we
>>> can distribute and track them?
>>> Thanks
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> --Bandwidth and Colocation provided by Easynews.com --
>>>
>>> asterisk-biz mailing list
>>> To UNSUBSCRIBE or update options visit:
>>> http://lists.digium.com/mailman/listinfo/asterisk-biz
>>>
>>
>>
>>
>> --
>> Brandon Galbraith
>> Email: [EMAIL PROTECTED]
>> AIM: brandong00
>> Voice: 630.400.6992
>> "A true pirate starts drinking before the sun hits the yard-arm.
Yarrrr.
>> --thelost"
>>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-biz
>
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------------------------------
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End of asterisk-biz Digest, Vol 25, Issue 95
********************************************
